- Maintain regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability
- Responsible for collecting and recording deposits and final payments
- Verify customer passports, visas, and state-issued IDs and ensure proper identification for passage to foreign countries
- Prepared detailed itineraries, including nearby sightseeing tours of historical places, shopping centers, and entertainment
- Investigated customer complaints with transportation accommodations and various travel-related providers
- Liaised with hotels and air, bus, and cruise lines to determine availability and book passage or stays.