Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saiyanna LeGrand

Newport News,VA

Summary

Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative assistant/office assistant position. all while being Ready to help them team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Loan Specialist

United Wholesale Mortgage
01.2020 - 02.2021
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Conducted thorough reviews of financial data for precise analysis of clients'' financial health prior to granting loans.

Invoice Specialist

United Wholesale Mortgage
01.2020 - 01.2021
  • Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
  • Optimized cash flow by accurately scheduling payments and negotiating favorable payment terms with vendors.
  • Minimized paper output by processing 100% of invoices digitally.
  • Prepared monthly and deliverable-based invoicing.
  • Conducted thorough invoice audits, identifying errors and rectifying discrepancies to maintain accurate financial records.
  • Reduced payment discrepancies through meticulous reconciliation of invoices with purchase orders and contracts.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Managed high volumes of invoices with exceptional attention to detail, minimizing errors and ensuring timely processing.

Customer Service Representative

Concentrix
01.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

No Degree - English/ Communications

Rochester University
Rochester, MI
08.2026

No Degree - English/communications

Oakland University
Rochester, MI
08.2019

High School Diploma -

Southfield For The Arts & Technology
Southfield, MI
06.2018

Skills

  • Customer Assistance
  • Banking knowledge
  • Telephone and email etiquette
  • Effective Communication
  • Loan Servicing
  • Documentation Review
  • Customer Support
  • Customer service-focused
  • Cash Handling
  • Friendly
  • Relationship building and management
  • Document analysis
  • Sales expertise

Timeline

Loan Specialist

United Wholesale Mortgage
01.2020 - 02.2021

Invoice Specialist

United Wholesale Mortgage
01.2020 - 01.2021

Customer Service Representative

Concentrix
01.2019 - 01.2020

No Degree - English/ Communications

Rochester University

No Degree - English/communications

Oakland University

High School Diploma -

Southfield For The Arts & Technology
Saiyanna LeGrand