Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saja Yousef

Yonkers,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

Zara USA
02.2022 - 04.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.

Head Cashier

Zara USA
05.2021 - 02.2022
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Client Service Representative

Verizon
04.2019 - 04.2021
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Communicated with clients regarding account services, statements, and balances.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

Sales Representative

Nestle USA
06.2017 - 04.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Used customer insights to develop innovative sales strategies to increase sales.

Education

Bachelor of Administrative Studies - Business Administration

Lehman College of The City University of New York
The Bronx, NY
02.2022

Skills

  • Selling Skills
  • Customer Service and Assistance
  • Client Satisfaction
  • Leadership
  • Communication

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Technical Support Representative

Zara USA
02.2022 - 04.2023

Head Cashier

Zara USA
05.2021 - 02.2022

Client Service Representative

Verizon
04.2019 - 04.2021

Sales Representative

Nestle USA
06.2017 - 04.2019

Bachelor of Administrative Studies - Business Administration

Lehman College of The City University of New York

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Saja Yousef