Saja Yousef
Yonkers
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Recruitment Consultant
Roc Search
10.2023 - Current
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
Technical Support Representative
Zara USA
02.2022 - 04.2023
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Diagnosed and troubleshot hardware, software and network issues.
Head Cashier
Zara USA
05.2021 - 02.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Client Service Representative
Verizon
04.2019 - 04.2021
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Communicated with clients regarding account services, statements, and balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Sales Representative
Nestle USA
06.2017 - 04.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Bachelor of Administrative Studies - Business Administration
Lehman College of The City University of New York
The Bronx, NY02.2022
Skills
- Selling Skills
- Customer Service and Assistance
- Client Satisfaction
- Leadership
- Communication
- Relationship building
Timeline
Recruitment Consultant
Roc Search
10.2023 - Current
Technical Support Representative
Zara USA
02.2022 - 04.2023
Head Cashier
Zara USA
05.2021 - 02.2022
Client Service Representative
Verizon
04.2019 - 04.2021
Sales Representative
Nestle USA
06.2017 - 04.2019
Bachelor of Administrative Studies - Business Administration
Lehman College of The City University of New York
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