Sajani Ranaweera
Wildomar,CA
Summary
Dynamic and detail-oriented professional with a strong passion for driving online sales and optimizing customer experiences. Seeking an e-commerce coordinator position to leverage expertise in digital marketing, product management, and data analysis to enhance website performance, streamline operations, and boost revenue growth. Skilled in managing e-commerce platforms, executing promotional campaigns, and utilizing analytics tools to identify opportunities and deliver results in a fast-paced digital environment.
Overview
4
4
years of professional experience
Work History
Operations Analyst
Synergen Health (Pvt) Ltd
07.2021 - 03.2022
- Conducted detailed analysis of health insurance claim rejections to identify root causes, ensure compliance with policies, and recommend process improvements to reduce future denials.
- Maintained and updated the health insurance refund tracker to ensure accurate record-keeping, streamline financial processes, and support timely reconciliations.
- Managed the payment handling system in collaboration with US Bank, ensuring accurate and timely disbursement of health insurance claim payments to customers and medical professionals while maintaining compliance with financial regulations.
- Supported the implementation of new pilot projects, including the development and enhancement of a health insurance claim payment system, contributing to process optimization and system improvements.
Management Trainee
Ceylex Engineering (Pvt) Ltd
11.2018 - 09.2020
- Managed daily petty cash flow, ensuring accurate record-keeping and timely disbursements.
- Reconciled bank statements, ensuring financial accuracy and compliance.
- Prepared and summarized project contracts, facilitating efficient project execution.
- Assisted in processing telegraphic transfer payments, ensuring accuracy and timely transactions.
- Managed invoices and related payments, ensuring timely processing and resolution of discrepancies.
E-commerce Sales Intern
Digital Commerce Lanka (Pvt) Ltd
11.2017 - 03.2018
- Supported the creation of marketing reports, providing valuable insights for decision-making.
- Assisted in developing and updating promotional content on the website to enhance customer engagement
- Managed e-commerce activities, including the timely uploading of product information to the platform.
- Handled online customer inquiries, ensuring prompt resolution within established timelines.
- Actively participated in product promotions, driving customer engagement and sales.
Education
MBA - International Business
Curtin University
Singapore02-2021
Bachelor of Arts - Business Administration
University of Worcester
Worcester, UK12-2018
Associate of Arts - International Foundation Year
Gateway College
Colombo, Sri Lanka12-2014
High School Diploma -
British Council
Colombo, Sri Lanka06-2013
Skills
- E-commerce operations
- Content management
- Customer service
- Sales strategies
- Operational efficiency
- Proficiency in Microsoft Office Suite
- Records management
- Team collaboration
- Planning and execution
- Quick Adaptability
- Problem Solving
- Attention to Detail
Affiliations
- Golf Club of Curtin University
- Treasury of Gateway College
Languages
English
Native or Bilingual
Sinhala
Native or Bilingual
Interests
- Swimming
- Asian Cultural Dancing
- Hiking
- Travelling
- Reading
- Baking
- Badminton
- Kayaking
- Zumba
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Operations Analyst
Synergen Health (Pvt) Ltd
07.2021 - 03.2022
Management Trainee
Ceylex Engineering (Pvt) Ltd
11.2018 - 09.2020
E-commerce Sales Intern
Digital Commerce Lanka (Pvt) Ltd
11.2017 - 03.2018
MBA - International Business
Curtin University
Bachelor of Arts - Business Administration
University of Worcester
Associate of Arts - International Foundation Year
Gateway College
High School Diploma -
British Council
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