Results-driven Human Resources Professional with 15 years of expertise in diversity, risk management, talent acquisition, and HR Analytics. Proven ability to enhance organizational metrics and reduce risk through a continuous improvement mindset. Skilled in compliance auditing and negotiations, successfully delivering multi-party projects on schedule. Aiming to leverage extensive experience in a dynamic role that values strong conflict resolution and strategic policy development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Employee and Labor Relations, Manager
Open Society Foundations
New York, New York
10.2024 - 02.2025
Compiled reports to provide management with accurate information and comply with policies and procedures.
Aligned HR policies with federal and local regulations.
Advised leadership on vacation and sick time, benefits, job services, and employment discrepancies.
Investigated workplace issues with professionalism and sensitivity, and detailed incidents in reports to senior executives.
Partnered constructively with colleagues from varied backgrounds to meet targets and address service concerns.
Formulated Union Relations strategies aligning with corporate objectives.
Advise HR and management teams on managing collective employment risks.
Coordinated with European, Latin American, and global Employee Relations teams.
Assisted and advanced projects aligned to pensions and benefits strategy in the UK/Latin America and United States.
Director of Labor Relations
Stony Brook University- Faculty Student Association
Stony Brook, NY
02.2023 - 03.2024
Company Overview: Not-for-profit auxiliary services corporation licensed by the State University.
Provide advice and assistance responding to key employee relations concerns and/or union organizing activity.
Serve as the primary contact with unions related to collective bargaining.
Addressed longstanding issues within the system to increase employee's morale and engagement.
Commits to recognize and respect cultural diversity for all customers (internal and external)
Builds and maintains collaborative and cooperative relationships with internal and external vendors and other business partners to ensure excellent service is delivered.
Directs labor relations staff in gathering and assembling relevant data and information in the development and implementation of corporate and property collective bargaining strategies.
Manage negotiation preparation and serve as Chief Negotiator/First Chair in contract negotiations for all organized sites.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Not-for-profit auxiliary services corporation licensed by the State University.
SENIOR HUMAN RESOURCES ASSOCIATE
Community Service Society of New York
New York, New York
01.2015 - 06.2022
Company Overview: NPO provides public social services by coordinating with and for New Yorkers to promote economic opportunity and champion equity.
Update all new and active staff details information in HRIS system to ensure adherence to statutory compliance (2022)
Implement new EEO Reporting and weekly employment law reporting on COVID Workplace polices, revamp new leave modules, and create online portal and access for external/internal Audits (2021)
Add COVID 19 Policies, revise forms, and update new digital format to employee handbooks and polices (2020)
Complete Employee Handbook and Union Negotiations Online Enrollment for Benefits (2019), Affirmative Action Plan and Workers Compensation Case (2018), and Open ADP Self-Service Portal (2018)
Establish Time and Attendance system for ADP by creating onboarding platform with ADP and Implementing Pentegra (2017)
Expand and upgrade payroll system plus portal for Union by setting up PassPort System (2016)
Build and implement Oracle to provide benefits portal with medical provider, HRIS system, and Union Negotiations (2015)
Administer HR plans and procedures for all organization employees by independently overseeing and aiding direct management of all company plans and manuals, including 2 health and wellness plans, 4 pension plans, and 2 corporate training courses.
Complete live feed between HRIS system and benefits external vendors to aid Collective Bargaining Agreement with Union and retain employee files on system for compensation and performance evaluation programs to create comprehensive questionnaires.
Negotiate employee benefits plans, including claims resolution, by explaining benefits to employees and managing open enrollment.
Hire, train, and partner with 4 co-workers, ally with VP daily, and interact with the Board Members and President on quarterly basis and manage all compliance testing including 5500, Single Audit, Census, EEOC, and others.
Conduct recruitment efforts, application processes, and new-employee orientations to resolving staffing concerns.
Improve training programs on employment law, wage and hour compliance, communications, workplace performance, and professional development by converting training from in-person to online, resulting in increasing program favorability.
NPO provides public social services by coordinating with and for New Yorkers to promote economic opportunity and champion equity.
HUMAN RESOURCES ASSOCIATE
Community Service Society of New York
New York, New York
07.2010 - 12.2014
Company Overview: NPO provides public social services by coordinating with and for New Yorkers to promote economic opportunity and champion equity.
Collaborated on execution of annual processes, including performances, compensation, promotions, and career development.
Improved work environment to address complaints and win EEOC case, resulting in lower complaints rate.
Expanded ADP platform to use for performance evaluations by developing 10 questions and ensuring usability through mobile app.
Encouraged regulation compliance and utilized conflict resolution skills to prevent lawsuits in Risk Management section.
Allied with management and employees to improve work relationships, build morale, and increase productivity and retention rates.
Provided support to employees and managers in performance management processes by using statistics and reports to make recommendations and by working with 4 team members to develop creative solutions to workflow issues.
Processed payroll and personnel transactions, assisted end users in system access/functioning, and assembled policies on Affirmative Action Plan and Mobile Device Policy.
Led new hire benefits and compliance activities, including I-9 completions, documentation verifications, and form W-4 completions.
Provided top data entry support HR to build Attendance system and transition department from Sage ABRA to ADP HRIS system.
Implemented ADP (2012), transitioned personnel files and policies to digital (2013), and initiated career development tools to prepare strategies for employee needs (2014)
NPO provides public social services by coordinating with and for New Yorkers to promote economic opportunity and champion equity.
Skills
Contracts and Negotiations
Strategic Planning
Project Management
Talent Acquisition
HRIS/PEO
Risk Assessment
Resource Management
HR Policy and Procedures
Team Leadership
Adaptability and Efficiency
Conflict Resolution
MS Office Suite 365
Sage Intact
Adobe InDesign/Photoshop
Employee Relations
Collective bargaining
Policy implementation
Labor law compliance
Conflict resolution
Regulatory compliance
Certification
Human Capital Management Certification, New York University School of Professional Studies, 06/01/22
SHRM Human Resources Law, Society of Human Resources Management, 01/01/17
SHRM Essentials of Human Resources, Society of Human Resources Management, 01/01/16
ADP / HRIS Certification, Automatic Data Processing, Inc., 01/01/16
New York State Notary License, Registered, Current
Human Resources Information Professional (HRIP) Certification, International Association for Human Resources Management (IHRIM), 01/01/13
References
References available upon request.
Timeline
Employee and Labor Relations, Manager
Open Society Foundations
10.2024 - 02.2025
Director of Labor Relations
Stony Brook University- Faculty Student Association
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA