SAJEEL KHAN
Charles Town,WV
Summary
Supervisor/Manager with 5+ years of overseeing security operations, staff training, scheduling, and access control. Demonstrates leadership in coaching teams, optimizing staffing to reduce overtime, and resolving technical and security incidents through clear documentation and investigative reporting. Seeks to apply strong troubleshooting, operations management, and communication skills to improve safety, efficiency, and team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor/Manager
Allied Universal
04.2021 - Current
- Managed daily operations, including personnel training, scheduling, and payroll, while ensuring all team members met performance standards.
- Manage IT troubleshooting and software maintenance using Ticket Management Systems and system diagnostics.
- Oversee access control systems, including issuing badges and resolving technical entry issues.
- Utilize advanced knowledge of specialized security software to perform daily tasks and maintain digital documentation.
- Identify and resolve hardware malfunctions for on-premises safety and security devices.
- Respond immediately to alarms and conduct thorough investigations into the cause of malfunctioning security devices or hardware.
- Analyze incident reports to identify recurring trends, implementing proactive measures that decreased security breaches.
- Developed and maintained security training programs for personnel to ensure the highest level of safety and security.
- Maintain comprehensive documentation and incident logs to ensure full compliance with safety regulations.
- Responded to customer inquiries and resolved security-related issues.
Dispatch Security Officer
Maxsent
05.2022 - 12.2024
- Dispatched personnel to respond to emergency situations, including medical emergencies, fires, bomb threats, and natural disasters.
- Coordinated with staff members regarding security issues such as lockdowns or evacuations.
- Developed strong relationships with local law enforcement agencies in order to coordinate responses when needed.
- Utilized two-way radios effectively while monitoring multiple locations simultaneously.
- Investigated and resolved customer complaints in a timely and professional manner.
- Coordinated with police, fire, and EMS personnel to ensure safety and security of clients.
- Successfully managed incoming and outgoing calls for a large security dispatch center.
Education
Bachelor of Science - Computer Science
Alama Iqbal University
01-2022
Associate of Science - Information Technology IT
Govt Technical College & Institute
01-2019
Skills
- IT Troubleshooting & Support
- Customer Service
- Security software management
- Safety Procedures
- Incident Management
- Security Systems
- Physical Security
- Maintenance Work Planning
- Access Control
- Data Security
- Emergency Response
- Staff Scheduling
Certification
CPR/AED Certification From Health & Safety Department.
Unarmed/Armed DCJS License From Department Of Criminal Justice.
Timeline
Dispatch Security Officer
Maxsent
05.2022 - 12.2024
Supervisor/Manager
Allied Universal
04.2021 - Current
Bachelor of Science - Computer Science
Alama Iqbal University
Associate of Science - Information Technology IT
Govt Technical College & Institute