Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Saji Barghouthi

Oak Lawn,IL

Summary

Dynamic professional with a proven track record at Turkish Airlines, adept in ground operations and passenger ramp assistance. Excelled in leadership and problem-solving, coordinating teams to enhance operational efficiency. Skilled in Microsoft Office and communication, I significantly contributed to improving process flows and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

Turkish Airlines
Chicago, USA
05.2023 - Current
  • Proficient at assessing spatial measurements.
  • Proficient in managing monetary transactions.
  • Offered solutions and assistance to customers.
  • Demonstrates consistent punctuality.
  • Communicated effectively while giving instructions to travelers.
  • Addressed repetitive customer inquiries with a friendly demeanor.
  • Aircraft coordinator:
  • Supervise workforce exceeding ten individuals for prompt aircraft assembly.
  • Ensure smooth functioning of operations through consistent communication with leadership.
  • Working in different departments according to the need.
  • Continuously modified process to align with changing circumstances.
  • Bagroom agent:
  • Devised strategic plans to preempt last-minute challenges.
  • Ensured the completion of tasks on time through effective management and coordination.
  • Ramp Agent:
  • Directed team efforts to ensure plan adherence for ramp operations.
  • Managed task distribution among ramp agents for efficient manpower utilization.
  • Coordinate with other airport stakeholders, including ground control, air traffic control, and airline representatives, to facilitate efficient aircraft movements.

Employee

UPS
Louisville, USA
08.2018 - 03.2023
  • Ensure that all tasks assigned are accomplished in a certain time period
  • Prepared trucks for delivery using efficient time management
  • Receiving, processing, and organizing packages in a warehouse
  • Collaborates with team to provide excellent customer experience and meet the company goals

Sales

Al Zahraa Technology
Ramallah, Palestine
05.2017 - 11.2017
  • Advised customer on products that met their needs
  • Resolved customer complaints and issues in a timely and professional manner
  • Resolved issues with the company accounts
  • Reach out to potential clients to inform them about our products and services
  • Create invoices for customers
  • Other tasks as assigned

Shift Manager

Nutella Shop
Ramallah, Palestine
07.2016 - 05.2017
  • Provided excellent customer service to diverse clients in a fast-paced environment
  • Responsible for handling cash register and processing credit card payments
  • Prepared food and assured cleanliness with excellence and safety
  • Entrusted by supervisor to make bank deposits of nearly $12,000.00 on a weekly basis by creating deposit slips and counting with meticulous attention to detail

Education

Associate in Arts Degree -

Jefferson Community and Technical College
Louisville, KY
01.2025

Skills

  • Microsoft Office
  • Management and organization
  • Time management
  • Teamwork
  • Leadership
  • Communication
  • Problem solving
  • Quick learner
  • Work under pressure
  • Passenger ramp assistance
  • Boarding gate procedures
  • Departures management
  • Ground operations
  • Language proficiency
  • FAA regulations
  • Airline policies

References

Reference can be provided upon request.

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Passenger Service Agent

Turkish Airlines
05.2023 - Current

Employee

UPS
08.2018 - 03.2023

Sales

Al Zahraa Technology
05.2017 - 11.2017

Shift Manager

Nutella Shop
07.2016 - 05.2017

Associate in Arts Degree -

Jefferson Community and Technical College

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Saji Barghouthi