Sajida Garcia
San Leandro,CA
Summary
Proven leader in operational efficiency and team motivation, I significantly enhanced customer satisfaction and minimized shrinkage at US Chef Stores. Skilled in inventory control and customer relations, my tenure at Southwest Airlines focused on safe, efficient operations and vendor management. Achieved notable improvements in process documentation and team building, driving positive outcomes in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations Agent
Southwest Airlines
05.2023 - Current
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Making sure balance is good with luggage's for take off
- Managed vendor relationships effectively, ensuring timely delivery of goods and services while maintaining a focus on cost containment strategies.
Store Manager
US Chef Stores
07.2009 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Dewey Academy
Oakland, United States06.2011
Skills
- Operational Efficiency
- Scheduling Coordination
- Process Documentation
- Customer Response
- Training and mentoring
- Inventory Control
- Store Merchandising
- Customer Relations
- Team Building and Leadership
- Team motivation
- Customer Service
- Work Planning and Prioritization
Timeline
Operations Agent
Southwest Airlines
05.2023 - Current
Store Manager
US Chef Stores
07.2009 - 12.2022
High School Diploma -
Dewey Academy
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