SAJITH SEBASTIAN
Doha,QATAR
Summary
Professional, energetic, affable & amiable focused on completing sales, there by providing addictive customer experience
Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships.
Overview
12
12
years of professional experience
Work History
Sales Associate
Qatari Energy & Industrial Services W.L.L
Qatar
02.2023 - Current
- Create & deliver accurate and timely quotations for customers.
- Ensuring that all information is complete, interact with vendors to obtain special pricing and special-order items.
- Review requests for quotes (RFQs) and ensure all necessary information is obtained from customer.
- Work with inside / territory sales reps to identify & communicate opportunities for upselling.
- Provide accurate and up-to-date pricing information for all products and services requested.
- Build and maintain relationships with customers, suppliers, and internal stakeholders.
- Ensure that all quotes are compliant with company policies and procedures,.
- Provide exceptional customer service and respond promptly to customer inquiries and concerns.
- Collaborate with sales team to ensure that all opportunities are properly qualified and pursued.
- Support sales team with administrative tasks, such as data entry and reporting.
- Contribute to development of new processes and procedures to improve efficiency and effectiveness.
- Ability to prioritize tasks and self-manage daily workload.
- Attend all department and sales meetings as requested.
- Engaging with Q company buyers to effectively build rapport and lasting relationships
- Fostered lasting relationships with suppliers & other sources through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identifying & creating new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in high pressure work environment, managing day-to-day operations and decisions
- Resolving buyer grievances and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Executive
WEWIN ENTERPRISES
Chennai
01.2017 - 11.2021
- Selling company's equipment's to doctors, and other relevant healthcare professionals
- Scheduling appointments with doctors, pharmacists and relevant healthcare professionals to promote products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Following up on leads generated.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
- Analyzed past sales data and team performance to develop realistic sales goals
- Recorded accurate and efficient records in customer database
- Established and maintained positive relationships with vendors to determine product availability and quality
- Attended monthly sales meetings and quarterly sales trainings
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Presented professional image consistent with company's brand values
- Consulted with businesses to supply accurate product and service information
- Building and maintaining good business relationships with customers for future references as well as to encourage repeated purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Researching competitor's products and their respective market performances, as well as keeping abreast of new developments.
Executive
Citi Bank NA
Chennai
11.2012 - 04.2014
- Handling customer queries and providing information and resolution as per defined standards.
- Focused on providing first call resolution, managing over 80-100 calls per day.
- Effective redressal of all Customer Complaints by providing solutions and effective follow up on escalations till closure.
- Educating Customers About Bank's other Products and Services (cross selling).
- Identification of Problem Incidence and rectifying the same by coordinating with other station units.
- Collaborated with back-office team members to facilitate seamless business execution.
- Developed sales strategies to achieve short and long-term sales revenue objectives
- Providing customer feedback to the leadership team about product and process and contribute to the process enhancement.
- Educating customers about channel migration by providing various alternative channels.
- Revenue generation through effective cross selling.
- Lead generation by identifying prospective customers.
Senior CSE/Business Trainer (Soft skills)
Firstsource Solutions Ltd
Chennai
08.2011 - 11.2012
- Addressing customer grievances pertaining to credit cards.
- Managing over 100 customer calls per day, focusing on first call resolution.
- Regular follow-ups on escalation cases,.
- Imparting preprocess training for newly inducted associates.
- Conducting floor refreshers on soft skills session.
- Live call barging, training new members on basics of effective customer handling, telephone etiquette.
- Evaluated interactions between associates and customers to assess personnel performance
- Answered multi-line phones and used active listening skills to assess client's issues and challenges
- Responded to customer inquiries and queries to provide thorough and speedy resolutions
- Built strong relationships with field operations team to support business development opportunities and improve service
- Maintained up-to-date knowledge of product and service changes
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Trained new personnel regarding company operations, policies and services
- Conducted surveys to determine customer opinion of products and services
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Implemented and developed customer service training processes
Education
Postgraduate Diploma in Business - Business Administration
University of Canterbury
Christchurch, Newzealand01.2017
Bachelors Degree in English Literature - Bachelor of Arts
Loyola College
Chennai, India01.2010
Skills
- Excellent communication skills
- Strong negotiation skills
- Adaptability
- Active listening skills
- Time Management skills
Additional Qualification
- Certificate of proficiency in IT Fundamentals and MS Office 2007 (NIIT, Kilpauk)
- Course in Soft Skills and Personality Development (Kingmakers, Chromepet)
Personal Information
Date of Birth: 01/26/87
Hobbies and Interests
- Cricket Player- Cricket Club member and former player at Merivale Papanui Cricket Club (MPCC, Papanui), Christchurch, New Zealand
- Movies- Movie buff especially Al Pacino and Robert De Neiro movies
Disclaimer
I hereby certify that the information furnished is correct to the best of my knowledge and belief.
Timeline
Sales Associate
Qatari Energy & Industrial Services W.L.L
02.2023 - Current
Sales Executive
WEWIN ENTERPRISES
01.2017 - 11.2021
Executive
Citi Bank NA
11.2012 - 04.2014
Senior CSE/Business Trainer (Soft skills)
Firstsource Solutions Ltd
08.2011 - 11.2012
Postgraduate Diploma in Business - Business Administration
University of Canterbury
Bachelors Degree in English Literature - Bachelor of Arts
Loyola College
Similar Profiles
Yuma TsudaYuma Tsuda
Head of Commercial Department at Toshiba Energy Systems & Services Gulf W.L.LHead of Commercial Department at Toshiba Energy Systems & Services Gulf W.L.L
Muhammad Talha KhanMuhammad Talha Khan
Senior Safety Technician (Inspection) at Heman Oil And Gas Services W.L.L( Qatar Energy)Senior Safety Technician (Inspection) at Heman Oil And Gas Services W.L.L( Qatar Energy)
Krishna NairKrishna Nair
Director at United Shipping Agency (Qatari Investors Group) Marine ServicesDirector at United Shipping Agency (Qatari Investors Group) Marine Services
Walid OmarWalid Omar
Country Director at Move TransportsCountry Director at Move Transports
Suresh RadhakrishnanSuresh Radhakrishnan
Procurement Executive at HBK Contracting CompanyProcurement Executive at HBK Contracting Company