Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sajjad Lami

Summary

Enthusiastic and highly motivated professional dedicated to delivering exceptional customer service. Adept at both independent work and collaborative team efforts to achieve shared objectives. Skilled communicator and adept problem-solver, committed to ensuring positive customer interactions. Demonstrated leadership qualities, fostering an engaged and empowering work environment through cooperation with colleagues. Proven ability to build and sustain relationships with diverse stakeholders in fast-paced, dynamic settings. Organized and reliable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive outlook. Willing to take on additional responsibilities to contribute to team success. Actively seeking a full-time position that offers opportunities for professional growth, utilizing strong interpersonal, time management, and problem-solving skills. Detail-oriented team player known for exceptional organizational abilities, capable of handling multiple projects simultaneously with a high level of precision.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walgreens
11.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Bagger/Cashier

Market Basket
04.2021 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, and locate items.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Bachelor Computer Science - Computer Science

Salem State University
Salem, MA
06.2027

High School Diploma -

Peabody Veterans Memorial High School
Peabody, MA
06.2023

Skills

  • Exceptional Communicator
  • Presenting Solutions
  • Customer Service
  • Cash Handling
  • Customer Service
  • Attention to Detail
  • Communication
  • Time Management
  • Problem Solving
  • Honesty and Integrity
  • Stress Management
  • Teamwork

Languages

Arabic
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
11.2021 - Current

Bagger/Cashier

Market Basket
04.2021 - 11.2021

Bachelor Computer Science - Computer Science

Salem State University

High School Diploma -

Peabody Veterans Memorial High School
Sajjad Lami