Sajjad Rahim
Alexandria,VA
Summary
Customer-focused banking professional with 30+ years of experience in retail banking and branch operations. Recognized with multiple awards for excellence in customer service and branch performance. Skilled in building client relationships, providing tailored financial solutions, and promoting banking products while maintaining compliance and operational accuracy.
Overview
32
32
years of professional experience
Work History
Branch Banking Professional
National Investment Trust Limited
Abbottabad, KPK
07.2009 - 06.2025
- Assisted clients with checking, savings, and loan accounts, providing personalized guidance to meet their financial goals.
- Recommended and cross-sold banking products, including credit cards, personal loans, and investment options, increasing branch referrals and revenue.
- Ensured transaction accuracy and compliance with internal controls and regulatory requirements.
- Resolved client concerns promptly, improving customer satisfaction and retention.
- Recognized with two Gold Medals for exceptional customer service and branch performance.
Relationship Banker, Assistant Manager
NATIONAL INVESTMENT TRUST
ABBOTTABAD, KPK
07.1993 - 03.2008
- Supported customers with deposits, withdrawals, money transfers, and account inquiries.
- Educated clients on banking products and services to meet individual financial needs.
- Assisted in achieving sales goals through referrals and personalized solutions.
Education
MBA - Marketing
Al-Khair University (AJK) Pakistan
Pakistan03-2001
Skills
- Customer Relationship Management
- Personal Banking & Financial Solutions
- Account Opening & Maintenance
- Sales & Cross-Selling Banking Products
- Cash Handling & Transaction Accuracy
- Compliance: KYC, AML, Reg E
- Problem Resolution & Client Support
Timeline
Branch Banking Professional
National Investment Trust Limited
07.2009 - 06.2025
Relationship Banker, Assistant Manager
NATIONAL INVESTMENT TRUST
07.1993 - 03.2008
MBA - Marketing
Al-Khair University (AJK) Pakistan
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