SAJO JOY
Philadelphia,PA
Summary
IT professional with experience in hardware troubleshooting, incident management, network operations, and technical support. Skilled in troubleshooting computer equipment, printers, scanners, and connectivity issues. Experienced in documenting incidents, tracking tickets, and coordinating with technical teams to resolve technical problems and maintain efficient operations.
Overview
10
10
years of professional experience
Work History
Network Coordinator
Marshalls Distribution Center (Datacenter)
Philadelphia, PA
06.2025 - Current
- Troubleshoot hardware, software, and network connectivity issues to maintain reliable IT operations across the distribution center.
- Create and manage incident tickets, document technical issues, escalate unresolved problems, and track resolution progress.
- Troubleshoot and support SATO printers, Honeywell scanners, thin clients, and other IT equipment to minimize operational disruptions.
- Install, configure, replace, and test IT hardware and peripherals to ensure proper functionality.
- Maintain accurate equipment inventory and technical documentation while collaborating with IT teams to resolve incidents efficiently.
Loss Prevention Specialist
Marshalls Distribution Center
Philadelphia, PA
10.2024 - 05.2025
- Monitored security systems using Genetec and maintained detailed incident reports and documentation in accordance with company procedures.
Fiber-Optic Specialist
Avo Photonics
Horsham, PA
09.2021 - 05.2022
- Performed fiber-optic splicing and fusion to support reliable fiber-optic component assembly.
- Built and assembled servers, installing hardware components and ensuring proper equipment assembly.
IT Lab Assistant
Community College of Philadelphia
Philadelphia, PA
01.2017 - 12.2019
- Provided first-level technical support to students, faculty, and staff, resolving computer hardware, software, and laboratory equipment issues.
- Diagnosed and troubleshot workstation issues, replacing faulty hardware components to restore system functionality.
- Performed routine maintenance on workstations and servers, including software updates and hardware replacements.
- Managed support tickets, documented technical issues, and tracked user requests through resolution.
- Collaborated with IT staff and faculty to implement applications, configure test environments, and maintain computer lab resources.
Education
Associate in Applied Science - Computer Information Technology
Community College of Philadelphia
Philadelphia, PA05-2023
Proficiency Certificate - Network and Systems Administration
Community College of Philadelphia
Philadelphia, PA05-2023
English Language Program -
AAIT
Philadelphia, PA04-2021
Skills
- Networking: IP Addressing, DNS, DHCP, Network Troubleshooting
- Network troubleshooting
- Switch management
- Subnet management
- Technical support
- Scanner support
- Software installation
- Hardware support
- System administration
- Windows operating systems
- Device maintenance
- Printer support
- IT asset tracking
- Monitoring systems
- Service ticket management
- Teamwork and collaboration
- Problem solving
- IT management
Timeline
Network Coordinator
Marshalls Distribution Center (Datacenter)
06.2025 - Current
Loss Prevention Specialist
Marshalls Distribution Center
10.2024 - 05.2025
Fiber-Optic Specialist
Avo Photonics
09.2021 - 05.2022
IT Lab Assistant
Community College of Philadelphia
01.2017 - 12.2019
Associate in Applied Science - Computer Information Technology
Community College of Philadelphia
Proficiency Certificate - Network and Systems Administration
Community College of Philadelphia
English Language Program -
AAIT