Sajoya Henderson
Oklahoma City,OK
Summary
Proactive Customer Service Cashier and Crew Member with extensive experience in payment processing, customer complaint resolution, and maintaining a welcoming environment. Demonstrates strong skills in cash handling, issue resolution, and inventory stocking. Committed to enhancing customer satisfaction and advancing career opportunities through reliable and responsible service. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Casey's
04.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
7-eleven
10.2021 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Crew Member
Sonics Drive In
01.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OK08.2012
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Customer Complaint Resolution
- Cash Management
- Customer Focus
- Payment Collection
- Refund handling
- Merchandise Restocking
- Data entry proficiency
- Retail Merchandising
- Product Merchandising
- Drawer management
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Customer Relations
- Cash handling and management
- Order Taking
- Relationship Building
- Issue Resolution
- Team Leadership
- Basic Mathematics
- Employee Training
- Cash Register Operations
- Payment Processing
- Training and mentoring
- Inventory Stocking
- Refunds and exchanges
- Customer Transactions
- Microsoft Office
- Service Minded
- Work Task Prioritization
- Policies and Procedures
- Retail Operations
- Staff Supervision
Timeline
Customer Service Cashier
Casey's
04.2023 - Current
Customer Service Cashier
7-eleven
10.2021 - 02.2023
Crew Member
Sonics Drive In
01.2021 - 10.2021
High School Diploma -
Capitol Hill High School