SaJoya Jasper
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Driver Manager
Heniff Transportation Systems
08.2023 - Current
- Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Billing Specialist
Heniff Transportation Systems
10.2021 - Current
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Receptionist
Hilton
03.2021 - 09.2021
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
- Confirmed relevant guest information and payment methods to prevent fraud.
Barista Shift Lead
Starbucks
10.2019 - 01.2020
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
Education
Bachelor of Arts - Journalism
North Carolina A & T State University
Greensboro, NC05.2023
Skills
- Customer Service
- Technical Support
- Program Management
- Attention to Detail
- Decision-Making
References
References available upon request.
Timeline
Driver Manager
Heniff Transportation Systems
08.2023 - Current
Billing Specialist
Heniff Transportation Systems
10.2021 - Current
Receptionist
Hilton
03.2021 - 09.2021
Barista Shift Lead
Starbucks
10.2019 - 01.2020
Bachelor of Arts - Journalism
North Carolina A & T State University
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