Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sakai McCoy

Roswell,GA

Summary

Proven leader at Studio Movie Grill, adept in guest engagement and cash handling, enhanced customer satisfaction through exceptional service and hospitality expertise. Mentored staff to excel, fostering a positive environment and boosting productivity. Skilled in high-volume dining and suggestive selling, consistently delivering results beyond expectations. Motivated Box Office Trainer with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Server

Studio Movie Grill
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.

Food Runner Trainer

Studio Movie Grill
03.2021 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Cleaned and sanitized food preparation and serving areas.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Cleared tables immediately after guests left in preparation for next party.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Cultivated warm relationships with regular customers.

Box Office Trainer

Studio Movie Grill
01.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Recruited and trained new members of guest service team.
  • Boosted customer satisfaction by providing timely and accurate information on event schedules and ticket availability.
  • Assisted in training new employees, ensuring they were equipped with the necessary skills to excel in their roles and contribute positively to the team.
  • Developed rapport with regular patrons, fostering loyalty and creating a welcoming atmosphere at the box office.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted over 100 customers per day and determined best approach to provide optimal service.

Education

Bachelor of Arts - Studio Arts

Georgia State University
Atlanta, GA
05.2028

High School Diploma -

Centennial High School
Roswell, GA
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Suggestive Selling

Accomplishments

  • Received an Employee of The Month Title only after 3 months
  • Trained and mentored 12 employees.
  • Promoted to Box Office Trainer after only 3 months for exceptional performance.
  • Promoted to Food Runner Trainer after only 1 month for exceptional performance.

Timeline

Server

Studio Movie Grill
02.2024 - Current

Food Runner Trainer

Studio Movie Grill
03.2021 - Current

Box Office Trainer

Studio Movie Grill
01.2021 - Current

Bachelor of Arts - Studio Arts

Georgia State University

High School Diploma -

Centennial High School

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Sakai McCoy