Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SalesAssociate

Sakara Young

Glen Burnie,MD

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Associate

Amazon
Sparrows Point, MD
10.2021 - Current
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Mentored and coached other team members to meet daily metric goals.
  • Worked varied hours, days, nights and weekends as business needs dictate.

Customer Service Specialist

Best Buy
Hanover, Maryland
05.2020 - 10.2021
  • Used consultative techniques to understand customer needs and make strategic referrals to other departments.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Assistant Store Manager

Journeys Kidz
Hanover, Maryland
05.2019 - 09.2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Assistant Store Manager

Spirit Halloween Super Store
Laurel, MD
08.2019 - 11.2019
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Education

High School Diploma -

Meade Senior High School
Fort Meade, MD
08.2014 - 06.2019

Skills

Complaint resolution

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Growth demands a temporary surrender of security.
Gail Sheehy

Timeline

Associate

Amazon
10.2021 - Current

Customer Service Specialist

Best Buy
05.2020 - 10.2021

Assistant Store Manager

Spirit Halloween Super Store
08.2019 - 11.2019

Assistant Store Manager

Journeys Kidz
05.2019 - 09.2020

High School Diploma -

Meade Senior High School
08.2014 - 06.2019

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Sakara Young