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Highly skilled senior IT professional with Masters in Engineering Management and Applied IT (Cybersecurity Specialization). Career focus and expertise on ServiceNow product architecture, presales and delivery management. Highly experienced and leading engagements in different capacities, including program and project management, Business process consulting and Technical architecture road-mapping.
Adept at leveraging a mission-critical mindset for account management and delivering innovative solutions in dynamic environments. Committed to driving excellence and advancing technological capabilities within organizations.

Dynamic Senior ServiceNow Engineer with extensive experience, specializing in HRSD and ITSM modules and Service Catalog development. Proven ability to manage platform upgrades and automate processes, while effectively communicating with stakeholders. Well-certified, I excel in both independent and collaborative environments, delivering impactful solutions.

Detail-oriented Desktop Support Analyst skilled in incident documentation and SIEM log analysis. Enhances security posture through proactive monitoring and identity management. Delivers high-quality technical support while driving continuous service improvement. Experienced in managing user accounts and resolving complex issues, leading to improved user experiences and efficient operations.

Solutions-oriented Information Technology professional with a solid background of experience in system administration, configuration, and maintenance.
 Exceptional performance in installing, configuring, and supporting technology solutions instrumental in contributing to bottom-line savings to clients; broad-based and ever-expanding repertoire of technical skills.
 Proficient at providing remote and onsite hardware / software installations, support, and service to new and existing clients. Top-notch troubleshooting and issue resolution strengths.
 Out-of-the box thinker possessing the necessary skills and mindset to identify emergent technologies that perform in divergent environments, surmount obstacles, and achieve goals.
 Strong interpersonal skills including persuasion, negotiation, conflict management, and customer relations.
  Results-oriented self-starter who exemplifies strong leadership, discipline, enthusiasm, and energy within a well-organized environment.

Sakariye Mohamud

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Desktop Support Engineer

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Desktop Support Engineer

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