Sakeenah Carter
Cincinnati,Ohio
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Job Coach
Capabilities
10.2023 - 07.2024
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Scheduler
Tri Health
07.2022 - 09.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Customer Service Representative
Spectrum
05.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
State Tested Nursing Assistant
Statnurses
12.2019 - 11.2021
- Monitored patients' conditions and reported problems to nursing staff
- Transferred patients between beds, wheelchair's, and other locations
- Took vital signs including, pulse, and blood pressure
- Handled non-medical patient care activities, including laundry and meal assistance
- Assisted with procedures ordered by physician and supervised by registered nurse
- Supported registered nursing staff by following care plans
- Kept rooms clean and ready to meet individual needs
- Maintained safety standards with proper handling and disposal of biomedical waste
- Offered support, companionship, and stimulation through conversation and recreation.
State Tested Nursing Assistant
Intelycare
05.2019 - 09.2021
- Monitored patients' conditions and reported problems to nursing staff
- Transferred patients between beds, wheelchair's, and other locations
- Offered support, companionship, and stimulation through conversation and recreation
- Handled non-medical patient care activities, including laundry and meal assistance
- Kept rooms clean and ready to meet individual needs
- Took vital signs including, pulse, and blood pressure
- Supported registered nursing staff by following care plans
- Improved patient quality of life by assisting with activities of daily living (ADL)
- Kept patients comfortable with clean linens and well-stocked rooms
- Prevented bedsores, consistently turning patients every [Number] hours.
Call Center Representative
U.S Bank
01.2017 - 05.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
State Tested Nursing Assistant
Otterbein Loveland
02.2017 - 01.2019
- Took vital signs including, pulse, and blood pressure
- Transferred patients between beds, wheelchair's, and other locations
- Monitored patients' conditions and reported problems to nursing staff
- Handled non-medical patient care activities, including laundry and meal assistance
- Offered support, companionship, and stimulation through conversation and recreation
- Kept rooms clean and ready to meet individual needs
- Kept patients comfortable with clean linens and well-stocked rooms.
Education
No Degree - Phlebotomy
Phlebotomy Technician
Phlebotomy Training Specialist07.2024
Hughes Center
cincinnati, Ohio05.2009
Skills
- Strong communication
- Intake recording
- Family support and assistance
- Electronic charting
- Public speaking
- Complex problem-solving
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Timeline
Job Coach
Capabilities
10.2023 - 07.2024
Scheduler
Tri Health
07.2022 - 09.2023
Customer Service Representative
Spectrum
05.2020 - 08.2022
State Tested Nursing Assistant
Statnurses
12.2019 - 11.2021
State Tested Nursing Assistant
Intelycare
05.2019 - 09.2021
State Tested Nursing Assistant
Otterbein Loveland
02.2017 - 01.2019
Call Center Representative
U.S Bank
01.2017 - 05.2019
No Degree - Phlebotomy
Phlebotomy Technician
Hughes Center
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