Summary
Overview
Work History
Education
Skills
Certification
Timeline
02
Sakeenah Osman

Sakeenah Osman

Leesburg,VA

Summary

Obtained 7 years of experience working in customer service. A passionate approach to serving customers and superior skills with working in team-based or independent magnitudes, also bring in a strong work ethic with outstanding organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager on Duty (MOD)

Park And Recreation
03.2024 - Current
  • Welcomed and greeted everyone who came into facility.
  • Assisted customers with membership questions, hours of operation, events, and registrations.
  • My responsibilities included implementing cashier handling protocols at start, during, and after my shift.
  • Proficient in POS system RECTRAC for all customer service needs.
  • Implemented strategic PRCS core values in day-to-day operations; including excellence, collaboration, integrity, innovation, and Resilience.
  • Trained employees in essential job functions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Acquired certification for Adult and Pediatric First Aid/CPR/AED- June 17th, 2023 -June 17th, 2025.

KidKare Attendant

Parks And Recreations
12.2023 - Current
  • KidKare is a drop-in childcare service for children ages 1-11
  • Handled all delegated tasks, including creating daily projects for children, and engaging them in activities, and deep cleaning after each shift.
  • When speaking with customers face-to-face or over phone, provided excellent service and attention.
  • Implemented workable solutions with team members and customers to improve operations.
  • Discussed new opportunities to make KidKare more welcoming place for kids and their parents.
  • Acquired certification for Adult and Pediatric First Aid/CPR/AED- June 17th, 2023 -June 17th, 2025.

Facility Attendant

Parks And Recreations
11.2021 - Current
  • Welcomed and greeted everyone who came into facility.
  • Maintained and cleaned facility before and after birthday parties and room rentals.
  • Assisted with customer questions and concerns regarding memberships, hours of operations, events ,and registration for programs and classes.
  • Implemented cashier handling protocols before, during and after my shift.
  • Proficient in POS system RECTRAC for all customer service needs.
  • Implemented strategic PRCS core values in day-to-day operations; including excellence, collaboration, integrity, innovation and Resilience.
  • Contributed to positive work environment by maintaining open communication channels with colleagues and supervisors
  • Acquired certification for Adult and Pediatric First Aid/CPR/AED- June 17th, 2023 -June 17th, 2025.

CASA Leader (Sub)

Parks And Recreations
09.2021 - Current
  • Leadership and program assistant for after school program for elementary kids.
  • Assisted students in developing study skills and strategies.
  • Developed methods to motivate and engage students in learning.
  • Implemented child safety protocols and rules involving children
  • CASA Leaders assist in the planning and implementation of recreational activities such as indoor and outdoor games, arts and crafts, holiday themed and special projects, as well as quieter activities like snacks and homework time for in grades K-5.
  • Introduced children to educational games and activities to boost learning.
  • Acquired certification for Adult and Pediatric First Aid/CPR/AED- June 17th, 2023 -June 17th, 2025.

Floor Supervisor/Manager

McDonald’s
08.2020 - 07.2021
  • Gained excellent communication and service skills
  • Strong work ethic and constructive attitude with the ability to perform in a team or as an individual
  • Handled deposits, register closeouts
  • Served customers with friendliness at the counter and drive-thru
  • Maintained an operating shift such as keeping staff on the floor and scheduling breaks
  • Learned quality, service, and cleanliness.

Crew Member

McDonald's
07.2017 - 08.2020
  • 3 years of experience with customers to make certain customers have a positive experience
  • Delivers friendly customer service
  • Processed credit card transactions, received cash, and provided change amount
  • Always double-check change when handling money
  • Gained skills from this experience include friendly customer service, handling money, and cleanliness

Education

Associate of Applied Science - Dental Hygiene

Northern Virginia Community College
Annandale, VA
06.2024

High School Diploma -

Riverside High School
Leesburg, VA
06.2019

Skills

  • Customer Service
  • Team Leadership
  • Health and Safety Regulations
  • Educational Opportunities
  • Positive Learning Environment
  • Creative Instruction Style
  • Diversity and Inclusion
  • Classroom Safety Practices
  • Cash Handling
  • Time Management
  • Serve Customers

Certification

  • Awarded working outside of my preferred availability, I received the sub-of-the-month award for CASA -November 11th 2021
  • Awarded manager of the month 3 times at McDonald’s
  • Awarded crew member of the month 6 times at McDonald’s
  • Acquired certification for Adult and Pediatric First Aid/CPR/AED- June 17th, 2023 -June 17th, 2025

Timeline

Manager on Duty (MOD)

Park And Recreation
03.2024 - Current

KidKare Attendant

Parks And Recreations
12.2023 - Current

Facility Attendant

Parks And Recreations
11.2021 - Current

CASA Leader (Sub)

Parks And Recreations
09.2021 - Current

Floor Supervisor/Manager

McDonald’s
08.2020 - 07.2021

Crew Member

McDonald's
07.2017 - 08.2020

Associate of Applied Science - Dental Hygiene

Northern Virginia Community College

High School Diploma -

Riverside High School

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Sakeenah Osman