Saketh CHANDRASEKARAN

• Implemented Salesforce CPQ and Certinia PSA and Billing simultaneously.
• Implemented Services CPQ and automated creation of projects using the data setup in Salesforce CPQ
• Formed the SRC committee to review any software being acquired or renewed in the company
• Implemented the expense tool ChromeRiver
• Retired OpenAir and led the data migration effort from OpenAir to Certinia
• Transitioned from Boomi to Mulesoft.
• Implemented the integration of Certinia to Netsuite and also integration between ChromeRiver to Certinia for the expenses.
• Implemented the CLM tool IronClad for the legal team and its integration with Salesforce
• Implemented ChurnZero and its integration with Salesforce for the customer success team
• Formed the support team to help the Sales, Delivery and Finance team once we went live with the different tools for a smooth transition

• Responsible for leading multiple projects with a team of 18 reports and 3 managers across Business Systems and Global Support
• Drive technology strategy by analyzing latest trends in IT and implementing complex solutions based on business needs
• Implemented 24/5 Global Support(CPQ/ IT) that handled all tickets with successful 98% SLA achievement
• Developed mid-term to long-term strategy to achieve 3X growth and in alignment with company's business goals
• Implemented Salesforce CPQ with several automations that helped the Sales team close deals faster and completed Data Migration and Data Cleanup for this implementation
• Developed processes to proactively identify changes in Data completeness and Quality
• Successfully Implemented integrations from Salesforce to NetSuite with Mulesoft for Finance team and FinancialForce for Professional Services team
• Implemented Zendesk for Access management for different teams and also for all Support Requests
• Strong technical knowledge on data profiling, data standardization, transformation, cleansing and applying best practices on high volume data
• Subject Matter Expertise in Data Quality, Master and Meta Data Management, Data Governance and Data Stewardship
• Owned Access management/ Change Management for SOX audit purposes

• Responsible for leading and growing team of 28 reports and 4 managers
• Implemented Agile Methodology and Product Management based approach in order to standardize Enterprise Systems projects
• Developed and Implemented long-term strategy and product roadmap with the cross functional teams that included Finance, Accounting, Order Management & Fulfillment, Sales, HR and Legal
• Lead improvement on tracking department budget to focus spending on new and strategic initiatives and manage ROI within each segment
• Lead and Implemented Salesforce CPQ project and trained Sales and Deal Desk team on CPQ
• Rolled out of FinancialForce and worked with Professional Services team for setup and Migration of data
• Developed and Implemented “How To” team to give Demo’s of new features for Sales enablement
• Collaborated with leadership, and subject matter experts to derive, visualize, and communicate actionable insights in order to achieve successful business outcomes

• Implemented SaaS Revenue Management tool (Revvy) as part of Incentives project using Salesforce platform, HDFS for file storage and Spark for calc. engine in multi-tenant system hosted on AWS
• Implemented integration of Salesforce to legacy High-Tech app
• Lead Professional Services team on successful implementation of Incentives project for Intel Corp
• Developed long term roadmaps for products and created detailed project plans and provided regular status updates to leadership.
• Championed support for business plans and priorities by engaging with cross-functional business stakeholders
• Lead Budget Planning and Budget Management for multiple projects in the Revvy team
• Transformed qa team vision from 100% manual to automation oriented approach to improve testing
• Provided guidance and leadership to team of business analysts, qa and developers
• Transformed Engineering team from Waterfall to Agile Methodology

• Quantitative analysis and reporting on SchoolMAX data and teacher satisfaction metrics to senior leadership
• Analyzed requirements and Orchestrated first-of-its kind bi-monthly Data Visualization Users Group for over departments from schools
• Researched and designed presentations for Senior Vice Presidents to present both internally and externally
• Evaluated feature requests from customers and defined and scoped requirement for the team
• Provided guidance to qa and business analysts on requirements
  

Involved in testing and automating the applications eSD (eService Delivery), Alpha, QRX and NRX