Sakhile Msibi

• Provided exceptional customer service to enhance dining experience.
• Managed multiple tables efficiently during peak hours.
• Communicated menu details and daily specials to guests.
• Assisted with order accuracy and timely delivery of food and beverages.
• Handled cash transactions and processed payments accurately.
• Maintained cleanliness and organization of dining area throughout shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Communicated with kitchen staff to enable accurate food preparation.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Promoted specials or upsold items to increase average check amount.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
• Managed order taking and delivery, accurately processing requests to enhance dining experience.
• Collaborated with kitchen staff to coordinate timely food preparation and service during peak hours.
• Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming environment.
• Maintained clean and organized dining areas for optimal guest experience.
• Engaged with customers to build rapport, encouraging repeat visits through personalized service experiences.
• Utilized point-of-sale system for efficient order entry and payment processing, minimizing errors.
• Supported team members during busy shifts, fostering a cooperative work atmosphere.
• Adapted quickly to changing menu items and specials, effectively communicating updates to guests.
• Cultivated warm relationships with regular customers.
• Checked guests' identification before serving alcoholic beverages.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Communicated with kitchen staff to enable accurate food preparation.
• Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
• Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Collaborated with kitchen staff to coordinate timely food preparation and service during peak hours.
• Managed order taking and delivery, accurately processing requests to enhance dining experience.
• Maintained clean and organized dining areas for optimal guest experience.
• Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming environment.
• Engaged with customers to build rapport, encouraging repeat visits through personalized service experiences.
• Supported team members during busy shifts, fostering a cooperative work atmosphere.
• Utilized point-of-sale system for efficient order entry and payment processing, minimizing errors.
• Cultivated warm relationships with regular customers.
• Checked guests' identification before serving alcoholic beverages.

• Delivered exceptional customer service to enhance guest satisfaction and promote repeat business.
• Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
• Maintained cleanliness and organization of dining area to create a welcoming atmosphere.
• Assisted in training new team members on service protocols and menu knowledge.
• Answering questions about the menu
• Providing food or drink suggestions
• Refilling drinks and food items
• Delivering an accurate bill promptly and at the right time
• Maintaining food safety measures
• Clearing and setting tables
• Lifting and carrying heavy loads
• Vacuuming and mopping
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Cultivated warm relationships with regular customers.
• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Answered customers' questions, recommended items, and recorded order information.
• Inspected dishes and utensils for cleanliness.

• Adapted quickly to changing priorities during peak hours, maintaining service quality under pressure.
• Adapted thee Ability to anticipate and meet customer needs while providing a positive dining experience.
• Multitasking and Time Management
• Capacity to handle multiple tasks simultaneously while maintaining efficiency and quality of service.
• Adapted to work effectively with other staff members to ensure smooth restaurant operations.
• Utilized POS system for order entry and payment processing, minimizing errors in transactions.
• Served food and beverages promptly with focused attention to customer needs.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Cultivated warm relationships with regular customers.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers accordingly
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Resolved common issues with POS systems, digital menus, and other

Knowledge of formal table settings, wine service, and upscale dining protocols.

• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
• Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
• Assisted in training new waitstaff members, contributing to a cohesive team environment.
• Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
• Adhered to company guidelines and safety protocols for proper food handling and presentation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Adapted quickly to changing menu items and specials, effectively communicating updates to guests.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Communicated with kitchen staff to enable accurate food preparation.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Collaborated with kitchen staff to coordinate timely food preparation and service during peak hours.
• Managed order taking and delivery, accurately processing requests to enhance dining experience.
• Utilized point-of-sale system for efficient order entry and payment processing, minimizing errors.
• Supported team members during busy shifts, fostering a cooperative work atmosphere.
• Engaged with customers to build rapport, encouraging repeat visits through personalized service experiences.
• Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming environment.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
• Bussed and reset tables to keep dining room and work areas clean.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Engaged with guests to provide personalized recommendations based on preferences and dietary restrictions.
• Bussed and reset tables to keep dining room and work areas clean.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Adapted to long working hours to ensure smooth operation in the restuarant
• Helped in food preparation and food handling
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Understood thee menu items and provided informed suggestions to clientele.
• High-end service protocols and fine dining customs.
• Carried wine pairings, cocktails, and premium spirits for personal events and business events

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Engaged with guests to provide personalized recommendations based on preferences and dietary restrictions.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Processed orders and sent to kitchen employees for preparation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Answered customers' questions, recommended items, and recorded order information.
• Checked guests' identification before serving alcoholic beverages.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized POS system for order entry and payment processing, minimizing errors in transactions.
• Adapted quickly to changing priorities during peak hours, maintaining service quality under pressure.
• Handled cash transactions efficiently, ensuring accuracy in order processing and payments.
• Inspected dishes and utensils for cleanliness.
• Increased sales significantly by upselling higher-end products to customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Assisted in training new team members on service protocols and menu knowledge.
• Maintained cleanliness and organization of dining area to create a welcoming atmosphere.
• Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
• Delivered exceptional customer service to enhance guest satisfaction and promote repeat business.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Streamlined order-taking process to minimize wait times for diners.
• Improved dining experience by providing prompt, attentive service to guests.
• Built rapport with guests to enhance their dining experience and encourage return visits.