Sakia Nixon

Created and managed weekly staffing schedules for dispatch operations, ensuring optimal coverage and efficiency. Served as a liaison to the Data Analysis Department by compiling and delivering key operational data. Redefined and documented Control Center standard operating procedures (SOPs) to improve consistency and clarity. Designed and implemented updated information systems within Clever CAD to enhance dispatcher effectiveness. Developed and conducted ongoing training materials and refresher courses for Control Center Supervisors to maintain SOP compliance. Conducted detailed reviews of all accident and incident reports to ensure completeness, accuracy, and regulatory compliance. Served as a Master Trainer, responsible for creating curriculum and facilitating onboarding training for all new dispatchers. Maintained 24/7 on-call availability to respond to emergencies and high-priority notifications. Completed the City of Detroit’s Supervisory Training Modules to advance leadership capabilities. Collaborated with the Operations Team to strengthen supervisory and leadership skills through meetings and team-building sessions. Managed shift coverage in response to last-minute call-offs and staffing shortages. Coordinated effectively with Mechanics and Scheduling departments to ensure clear and continuous communication. Authored multiple SOPs and Emergency Contingency Plans to ensure operational readiness during crises. Filed and archived annual accident and incident documentation according to organizational standards. Maintained direct communication with the Safety Division to stay current with evolving reporting requirements. Monitored dispatcher adherence to procedures, emphasizing customer service, empathy, and operational efficiency. Participated in accident review boards with the Safety Team to improve incident response protocols. Ensured all dispatch consoles contained current contact information and relevant procedures. Provided technical support coordination with the IT Department for dispatcher system or login issues.

My job duties are to supervise a few hundred operators, manage all emergency situations, dispatch all emergency situations to the proper authorities, send encouraging messages and well checks to operators, monitor our bus service, check on, as well as track coaches using our Clever technology system, take reports and concerns from all areas and departments throughout the company, communicate via two way radio as well as the Avaya phone system, effectively communicate with Superintendents on emergency situations and other issues throughout the department, communicate with the scheduling department, work closely with Senior Service inspectors, insuring we're on the same page and communicating efficiently to keep our every day operations running smoothly, contacting our mechanical department regarding all coach related issues amongst other duties as situations arise

My duties as an owner is to produce and design quality treats and catering items for my customers. I complete schedules and align deliveries. I complete payroll as well as proper book keeping. I teach new skills and techniques to my employees. I also complete all the ordering of needed materials/supplies and perform a 90 day inventory assessment. I'm also responsible for constant advertising and production.

Store Manager / Assistant Manager Duties:

Oversaw daily store operations, including ordering supplies and managing inventory through regular audits.

Developed and maintained employee shift schedules to ensure adequate coverage and operational efficiency.

Ensured full compliance with health and safety regulations; maintained a clean, safe working environment.

Prepared meals and provided excellent customer service, including taking guest orders for major holidays.

Handled shift shortages by stepping in to support staff and maintain service standards.

Managed cash handling procedures, including balancing cash drawers and making accurate bank deposits.

Conducted employee performance evaluations and supported staff development.

Relocated to various store locations to assist with operations and training as needed.