Sakib Ahmed
New Hyde Park,NY
Summary
Engineering professional skilled in leading technical service execution and troubleshooting for industrial automation. With a focus on installation, commissioning, and process improvement, readiness for Engineering Manager roles highlights commitment to operational efficiency and team leadership.
Overview
5
5
years of professional experience
Work History
Field Service Engineer
Kaak North America Inc.
08.2023 - Current
- Lead field service, installation, commissioning, and maintenance activities for industrial bakery equipment across North America, including dividers, rounders, conveyors, spirals, and thermal oil oven systems.
- Supervise Kaak and contractor installation crews during multimillion-dollar projects, aligning site activities, customer expectations, safety requirements, technical scope, and commissioning timelines.
- Troubleshoot complex electrical and mechanical systems using electrical schematics, wiring diagrams, PLC/VFD fault information, machine observations, performance testing, and customer feedback to identify root causes and corrective actions.
- Coordinated service execution with customers, internal engineering teams, software support, parts teams, vendors, and third-party contractors, managing escalations, spare parts requirements, procurement follow-up, and resolution planning to ensure timely service delivery.
- Prepared inspection findings, service reports, parts recommendations, quote inputs, and follow-up action plans for project managers and customers, facilitating informed procurement decisions and effective repair planning for long-term reliability.
- Contributed field data and lessons learned to enhance service procedures, preventive maintenance guidance, and operational support processes, improving overall service quality and response efficiency.
Service/Support Manager
Arrow Systems Inc.
Niagara Falls, NY
09.2022 - 08.2023
- Managed incoming support requests, customer communication, technician scheduling, service visit coordination, and escalation management for industrial printing systems.
- Balanced technical troubleshooting with customer communication to enhance response quality and consistency across service and support activities.
- Implemented and enforced Salesforce support workflows to improve documentation, case tracking, accountability, KPI visibility, and workflow consistency across the support organization.
- Led a team of 4 technicians responsible for demo machine maintenance, trade-in refurbishments, checklist creation, technical documentation, and customer support preparation.
- Delegated work based on technician skill sets while creating training documents to support new systems, updates, and repeatable troubleshooting processes.
Field Service Engineer
Arrow Systems Inc.
Niagara Falls, NY
11.2021 - 09.2022
- Performed equipment service, preventive maintenance, and corrective repairs to restore production efficiency and minimize recurring issues.
- Troubleshot electrical and mechanical systems for Memjet-based digital inkjet printers, blade finishers, and laser finishers at domestic and international customer facilities.
- Provided remote customer support for maintenance and troubleshooting, reducing site visits while enhancing equipment uptime.
- Designed, manufactured, and retrofitted parts in Fusion 360 based on beta-site data, customer feedback, and field performance observations.
- Collaborated with R&D on upgrades, testing films and inkjet stocks, and implementing customer-driven product improvements.
Education
MBA -
University At Buffalo (UB), The State University of New York
Buffalo01-2027
Master of Engineering - Industrial Engineering - Engineering Management
University At Buffalo (UB), The State University of New York
Buffalo, NY05-2022
Bachelor of Science - Aerospace Engineering
University At Buffalo (UB), The State University of New York
Buffalo, NY05-2020
Skills
- Installation and commissioning
- Electrical troubleshooting
- PLC support
- Performance testing
- Root cause analysis
- Process improvement
- Safety protocols
- Field service management
- Technical support coordination
- Cross-functional collaboration
- Inventory management
- Issue resolution
- Customer support
- Field team training
- Diagnostic tools
- Technical documentation
Additional Leadership
- Society of Asian Engineers and Scientists (SASE), Technical Director
- First Robotics Team 1601, President
Selected Projects
- Base Plug, Designer, Brady Corporation, Fall 2021, Designed and 3D-printed a prototype base plug to fit a patented Safe-Hit delineator base while meeting customer and ADA requirements., Presented the design to customer engineering stakeholders and received approval for mass manufacturing consideration.
- UB Battle-Bot, Team Leader, University at Buffalo, Spring 2019, Led weekly robot design meetings and CAD workshops, coordinated machine shop resources, and guided a team in building a 50-pound working robot that placed 4th in an inter-university competition.
Core Skills
Engineering management, Field service operations, Technical team leadership, Cross-functional coordination, Resource planning, Escalation management, Customer relationship management, Team development, Service scheduling, KPI visibility, Process improvement, Electrical/mechanical troubleshooting, PLC/VFD troubleshooting support, Electrical schematics, Wiring diagrams, Equipment installation and commissioning, Preventive maintenance, Root cause analysis, Performance testing, Safety compliance, Customer training, Parts order management, Spare parts planning, Vendor coordination, Quote review, Procurement follow-up, Cost-control support, Salesforce Support, Fusion 360, MATLAB, Arduino, CAD-based design and retrofit support, OSHA General Industry (10-Hour), English, Bengali, Hindi
Timeline
Field Service Engineer
Kaak North America Inc.
08.2023 - Current
Service/Support Manager
Arrow Systems Inc.
09.2022 - 08.2023
Field Service Engineer
Arrow Systems Inc.
11.2021 - 09.2022
MBA -
University At Buffalo (UB), The State University of New York
Master of Engineering - Industrial Engineering - Engineering Management
University At Buffalo (UB), The State University of New York
Bachelor of Science - Aerospace Engineering
University At Buffalo (UB), The State University of New York