Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Corecompetencies
Professionalsummary
References
Timeline
Generic

Sakina Butler

Philadelphia,PA

Summary

  • Monitored patient condition by observing physical and mental condition, intake and output, and exercise
  • Supported patients by providing housekeeping and laundry services, and shopping for food and other household requirements
  • Prepared and served meals and snacks, adhering to any dietary restrictions.
  • Assisted patients by providing personal services, such as, bathing, dressing, and grooming
  • Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
  • Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient, advised them on nutrition, cleanliness, and housekeeping
  • Recorded patient information by making entries in the patient journal and notified nursing supervisor of changes or unusual conditions Call Center Representative
  • Take customers calls and provide accurate, answers and support.
  • Call clients and customers, offering patient support and assistance.
  • Guide customers through troubleshooting, navigating through products, services.
  • Review accounts, provide updates, and information about policies, billing, and warranties.

Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Rosewood Rehabilitation and Nursing Cent
Broomall, US
06.2023 - Current
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted residents in preparing for activities and social programs.

CNA - Certified Nursing Assistant

Bedrock Care
Philadelphia, US
03.2023 - Current
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Distributed drinking water and nourishment to residents.

Home Health Aide (HHA)

Aveanna Healthcare
Bala-Cynwyd, US
04.2019 - 07.2023
  • Maintained clean and well-organized environment for client happiness and safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Recognized emergency situations and implemented appropriate procedures.
  • Assisted clients with proper exercises and rehabilitation.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Provided patients and families with emotional support and instruction.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted clients with bathing, dressing and incontinence care.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.

CNA - Certified Nursing Assistant

Fair Acres Geriatric Center
Media, US
12.2018 - 04.2020
  • Activity's of daily living, Assistance
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Documented activities and recorded information in EMR system.

Customer Service Representative

Staples
Philadelphia, US
04.2017 - 07.2019
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries via phone, email, and chat.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Elite Home Health Aide

Elite Home Health Aide
Philadelphia, US
05.2016 - 06.2017
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Documented patient status and reported changes in care needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided companionship and monitored health condition of clients.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Provided patients and families with emotional support and instruction.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.

Call Center Representative

EZ sales and Telemarketing
Philadelphia, US
01.2012 - 10.2016
  • Take customers calls and provide accurate, answers and support
  • Call clients and customers, offering patient support and assistance
  • De-escalate situations involving customers who were dissatisfied with service
  • Guide customers through troubleshooting, navigating through products, services
  • Review accounts, provide updates and information about policys, billing, and warranties
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Education

High School Diploma -

Sayre High School
Philadelphia, PA

Skills

  • Hospitality
  • Customer service
  • Home health
  • Basic Math
  • Patient Care
  • Hospice care
  • EMR Systems
  • Point-Click Care
  • Hospital experience
  • Cleaning Experience
  • Cooking
  • Home Care
  • Nursing
  • HIPAA
  • Cash handling
  • Telemarketing
  • Meal Preparation
  • Vital Signs
  • Active listening
  • Bathing assistance
  • Basic life support
  • Emergency response
  • Time management
  • Vital signs monitoring
  • Problem-solving
  • Medical Records
  • Nutrition
  • Leadership
  • Laundry
  • Alzheimer's Care
  • Senior Care
  • Dementia Care
  • Maintaining confidentiality
  • Complaint resolution
  • Scheduling
  • Research
  • Data entry
  • Dispute resolution
  • Appointment scheduling
  • High-energy attitude
  • De-escalation techniques
  • Problem resolution
  • Route management
  • Call management
  • Task prioritization
  • Recordkeeping strengths

Certification

CNA, 04/01/19, Present

Additionalinformation - Corecompetencies

  • Attention to Detail
  • Cooperation
  • Dependability
  • Concern for Others
  • Adaptability
  • Integrity
  • Flexibility
  • Independence
  • Leadership

Professionalsummary

Cashier, Performed basic math functions to collect payments and make change, Operated registers, scanners, scales and credit card/debit card terminals, Memorized product locations throughout the store and directed customers to them, or made suggestions, Handled exchanges and refunds in a quick, efficient manner, Collected payments and bagged purchases for customers, Maintained accurate cash drawer at all times, Took a tally of the funds in the cash register when required during a shift and produced transaction reports, Kept the checkout area clean and orderly at all times, Healthcare, Monitored patient condition by observing physical and mental condition, intake and output, and exercise, Supported patients by providing housekeeping and laundry services, and shopping for food and other household requirements, Prepared and served meals and snacks adhering to any dietary restrictions, Assisted patients by providing personal services, such as, bathing, dressing, and grooming, Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene, Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient, advised them on nutrition, cleanliness, and housekeeping, Recorded patient information by making entries in the patient journal and notified nursing supervisor of changes or unusual conditions, Call Center Representative, Take customers calls and provide accurate, answers and support, Call clients and customers, offering patient support and assistance, De-escalate situations involving customers who were dissatisfied with service, Guide customers through troubleshooting, navigating through products, services, Review accounts, provide updates and information about policies, billing, and warranties, Anywhere, US for any employer

References

References available upon request.

Timeline

CNA - Certified Nursing Assistant

Rosewood Rehabilitation and Nursing Cent
06.2023 - Current

CNA - Certified Nursing Assistant

Bedrock Care
03.2023 - Current

Home Health Aide (HHA)

Aveanna Healthcare
04.2019 - 07.2023

CNA - Certified Nursing Assistant

Fair Acres Geriatric Center
12.2018 - 04.2020

Customer Service Representative

Staples
04.2017 - 07.2019

Elite Home Health Aide

Elite Home Health Aide
05.2016 - 06.2017

Call Center Representative

EZ sales and Telemarketing
01.2012 - 10.2016

High School Diploma -

Sayre High School
Sakina Butler