Sakina Cardwell
District Heights,MD
Summary
Dedicate Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Royal Farms
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services during night shifts.
- Ran nightly reports closing out various accounts and detailing daily activities.
Cook
Forestville Health and Rehabilitation Center
01.2023 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Administrative Assistant
Metro Village Apartments
05.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Maryland Resource and Training Center
03.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cooking
- Food handling
- Telephone skills
- Data Entry
- Administrative Support
- Computer Skills
- Customer Service
Certification
- Food Handling Liscense
Timeline
Manager
Royal Farms
11.2023 - Current
Cook
Forestville Health and Rehabilitation Center
01.2023 - 11.2023
Administrative Assistant
Metro Village Apartments
05.2022 - 01.2023
Receptionist
Maryland Resource and Training Center
03.2020 - 03.2022
- Food Handling Liscense
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