Sakina Dennard

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Hosted weekly culture circles/workshops.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

• Interacted with families and community partners by phone, email, or in-person to provide information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
• Managed office activities by maintaining communication, tracking records, and filing all documents.
• Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
• Supported HR and management by completing new hire orientation and incident reports.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Tracked records, filed documents and maintained communication between staff to manage office activities.

Worked with multiple insurance carriers to provide claim assistance. Scheduled inspections, sent documents, collected deductible and upgrade payments, coordinated with building departments for permits and affidavits, coordinated internally to ensure a smooth process. Communicated with multiple claims adjusters/examiners and claim advocates. Communicated and updated homeowners on the status of their roofing process.

• Modified, updated and processed existing policies.
• Collected premiums and issued accurate receipts.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Maintained strong knowledge of basic roofing terminology to better understand services and procedures.
• Generated, posted and attached information to claim files.
• Made contact with insurance carriers to discuss policies.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Created and maintained a KPI report.

Temp position while employee was on FMLA.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.
• Scheduled office meetings and client appointments for staff teams.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled incoming and outgoing package deliveries.
• Fielded customer problems and complaints.
• Corresponded with customers through email, telephone, or postal mail.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Kept reception area clean and neat to give visitors positive first impression.