Sakinah Culbreath-holloman

• Addressed issues in the quality monitoring system and delivering feedback to enhance performance. Supports identifying areas for improvement and assist in developing training and educational opportunities for the team.
• Regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Reported progress, test metrics and results to project stakeholders.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

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• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Assisted clients with policy updates and modifications, ensuring accurate coverage.
• Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
• Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
• Assisted over 35-50 customers daily by answering questions and transferring to appropriate departments.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Set and achieved company defined sales goals.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Fielded [32] incoming customer calls daily to deliver high-quality solutions.

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Successfully drove new product lines to increase annual profits by [81]%.
• Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
• Increased retail space by [1000] square feet by improving gross profits by 20%.