Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sakinah Culbreath-holloman

Houston,TX

Summary

Detail-oriented and dedicated quality assurance professional with over 4 years of experience in the human and health services sector, specializing in dental insurance. Proven expertise in auditing claims, enuring compliance regulatory standards, and improving operational efficiency. Adept at identifying process gaps, implementing corrective actions, and collaborating with cross-functional teams to uphold the highest standards of care and service. Strong analytical skills and a commitment to accuracy and continuous improvement drive consistent results in quality assurance and compliance initiatives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

Qualfon
01.2024 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Team Leader Manager

Qualfon
01.2022 - 04.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Sales Consultant

American Express
01.2019 - 12.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Sales Supervisor

Levis Strauss & Co
05.2018 - 12.2021
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

Bachelor of Science - Human And Heath Science

Texas Southern University
Houston, TX
05-2025

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Workload management

Accomplishments

  • Six Sigma Green Belt Certification [ qualfon] [ Dec 2023]
  • Volunteer Administrative Assistant [Methodist Hospital ] (Dallas, Tx ) (May 2014)
  • Completed 110 hours supporting administrative operations in a busy health care provider office.
  • Assisted with patient intake, records management , appointments scheduling , and general office duties to enhance workflow efficiency.
  • Provided excellent customer service and maintained patient confidentiality in accordance with HIPPA regulations.

Certification

  • CM - Certified Manager Certification
  • Six Sigma Certification

Timeline

Quality Assurance Analyst

Qualfon
01.2024 - Current

Team Leader Manager

Qualfon
01.2022 - 04.2024

Sales Consultant

American Express
01.2019 - 12.2021

Sales Supervisor

Levis Strauss & Co
05.2018 - 12.2021

Bachelor of Science - Human And Heath Science

Texas Southern University
Sakinah Culbreath-holloman