Sakinah Henderson
Matthews,NC
Summary
Highly conscientious team member demonstrating acute attention to detail and outstanding organizational proficiencies. Able to adeptly oversee multiple projects simultaneously with meticulousness and efficacy. A zealous and committed behavioral health professional, prepared to ardently contribute to a new position. Anxious to engage collaboratively with the team to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tailored Care Manager
Pivotal HealthCare
09.2022 - Current
- Engage proactively with individuals under care management services, conducting assessments, coordinating care, promoting health, and offering comprehensive transitional care and follow-up.
- Document care management assessments, plans, and coordinate care with the care team, maintaining regular communication with team members and participating in case conferences.
- Ensure the provision of comprehensive services including care management, coordination, health promotion, transitional care/follow-up, individual and family support, and social support services.
- Facilitate appropriate referrals to community resources and empower individuals to take charge of their healthcare and personal needs.
Vocational Rehabilitation Counselor
Pathways To Life
06.2021 - 06.2022
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Implemented evidence-based practices in counseling sessions, fostering growth and positive change in clients'' lives.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Conducted labor market research to better inform clients of potential career opportunities.
- Collaborated with interdisciplinary teams for comprehensive client support and improved outcomes.
- Supported clients during both pre-employment preparation and post-placement adjustment periods for long-term success in the workforce.
- Participated in continuing education opportunities to stay current on industry trends and emerging research findings.
- Provided guidance on job-search strategies, resulting in successful employment for numerous clients.
- Maintained thorough case documentation, ensuring accurate records and efficient service delivery.
Community Services Manager
Infinite Beginnings, LLC
05.2019 - 05.2022
- Implemented successful volunteer recruitment campaigns, leading to a larger pool of skilled individuals.
- Oversaw budget management, ensuring responsible allocation of funds for maximum impact on the community served.
- Managed crisis situations effectively by coordinating with relevant agencies to provide support for individuals in need.
- Leveraged data analysis techniques to identify trends in service demand, informing resource allocation decisions.
- Maintained an up-to-date knowledge base on industry best practices, applying new insights toward improving overall service quality.
- Spearheaded initiatives focused on addressing specific community issues such as homelessness or substance abuse prevention.
- Streamlined administrative processes for increased efficiency in service provision and reporting.
- Improved service delivery for local residents through regular program evaluations and adjustments.
- Generated reports on program outcomes, tracking progress towards established goals and objectives.
- Established strong relationships with stakeholders, promoting collaborative efforts in service development.
- Managed a team of professionals, providing guidance and support to ensure effective community services.
- Conducted needs assessments to identify gaps in current services and inform future planning efforts.
Peer Support Supervisor/QP
Bridging The Gap Of America
01.2019 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Benefit Verification Specialist
Lash/AmerisourceBergen
10.2017 - 10.2019
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Leveraged advanced problem-solving skills in navigating complex cases involving multiple policies or payers, ultimately securing coverage approvals where possible.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
- Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into the system.
Program Assistant (IIH/ACTT)
Coastal Southeastern United Care
08.2015 - 08.2017
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization.
- Provided in-home therapy and assisted clients with Activities of Daily Living (ADL) skills, employing outreach and motivational interviewing techniques to effectively engage with beneficiaries.
- Facilitated the Person-Centered Process for assigned beneficiaries, delivering psychosocial rehabilitative interventions tailored to adults with severe and persistent mental illness.
- Offered support in the areas of substance abuse, housing, vocational services, and case coordination tasks.
- Created and updated records and files to maintain.
- Prepared clearly written and formatted documents and reports.
Residential Counselor
SERV Behavioral Health Systems Inc
06.2012 - 06.2015
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Parent Support Specialist
Family Intervention Services
10.2011 - 06.2015
- Monitored student progress closely, communicating regularly with parents regarding academic achievements and areas of improvement.
- Increased family satisfaction with school programs by providing personalized guidance and resources.
- Conducted home visits to assess family dynamics and provide recommendations for additional services or interventions.
- Assisted parents in understanding their child''s educational needs, resulting in improved academic performance.
- Coordinated partnerships between schools, community organizations, government agencies aiming at improving access to resources supporting student success.
- Developed comprehensive case management plans focused on addressing specific family needs and challenges.
- Mentored new Parent Support Specialists, sharing best practices and contributing to a cohesive team culture.
- Supported families in navigating school systems and accessing available resources, promoting a positive learning environment.
- Provided crisis intervention services for families experiencing difficulties, connecting them with appropriate resources for ongoing support.
Education
Master of Business Administration in Business Administration -
University of Phoenix
Phoenix, AZ01.2021
Bachelor of Arts in Psychology -
New Jersey City University
Jersey City, NJ06.2003
Skills
- Individual / Group Counseling
- Case Management
- Behavioral Health
- Crisis Management
- Curriculum Development
- Documentation review
- Case Assessments/Planning
- Clinical Documentation
- Service Coordination
- Program Management
- Discharge Planning
- HIPAA Guidelines/Policy Adherence
- Training and Mentoring
- Multidisciplinary team collaboration
Personal Information
Willing To Relocate: Anywhere
Certification
MST Certification
Peer Support Certification
CPI Certification
CPR & First Aide
Timeline
Tailored Care Manager
Pivotal HealthCare
09.2022 - Current
Vocational Rehabilitation Counselor
Pathways To Life
06.2021 - 06.2022
Community Services Manager
Infinite Beginnings, LLC
05.2019 - 05.2022
Peer Support Supervisor/QP
Bridging The Gap Of America
01.2019 - 03.2020
Benefit Verification Specialist
Lash/AmerisourceBergen
10.2017 - 10.2019
Program Assistant (IIH/ACTT)
Coastal Southeastern United Care
08.2015 - 08.2017
Residential Counselor
SERV Behavioral Health Systems Inc
06.2012 - 06.2015
Parent Support Specialist
Family Intervention Services
10.2011 - 06.2015
Master of Business Administration in Business Administration -
University of Phoenix
Bachelor of Arts in Psychology -
New Jersey City University
Similar Profiles
Jenell PuettJenell Puett
VP OF HUMAN RESOURCES at PIVOTAL HEALTHCAREVP OF HUMAN RESOURCES at PIVOTAL HEALTHCARE
NAVEEN JANNAVEEN JAN
Business Investment Consultant/Lead CSR at Pivotal Communities & Fine HomesBusiness Investment Consultant/Lead CSR at Pivotal Communities & Fine Homes
Kevan C SaundersKevan C Saunders
Feed Distributor at Pivotal FeedsFeed Distributor at Pivotal Feeds
Tiffany SlackTiffany Slack
Teacher at COSKidsTeacher at COSKids
Michell MendezMichell Mendez
Administrative Assistant at FL Green Development LLCAdministrative Assistant at FL Green Development LLC