Sakinah Phifer
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Spa Receptionist
Novu Skin
Las Vegas, NV
06.2019 - 11.2021
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Escorted clients to spa areas, treatment rooms and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Listened closely to customer complaints and responded appropriately to issues.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Spa Coordinator
Mandara Spa
Las Vegas, NV
12.2017 - 05.2019
- Answered questions about spa, treatments offered and spa's amenities.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Maintained solid knowledge base of all spa and resort products and services.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Coordinated facility schedules to maximize usage and efficiency.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
Customer Service Representative
USAA Sitel
Las Vegas, NV
09.2016 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelors - criminal justice
College of Southern Nevada
05.2020
Skills
- Verbal and Written Communication
- Data Entry and Database Software
- Courteous and Professional
- Attention to Detail
- Prioritization and Time Management
- Multitasking and Prioritization
- Reliable and Punctual
- Customer Data Confidentiality
- Upselling Products and Services
- Upbeat and Positive Personality
Timeline
Spa Receptionist
Novu Skin
06.2019 - 11.2021
Spa Coordinator
Mandara Spa
12.2017 - 05.2019
Customer Service Representative
USAA Sitel
09.2016 - 12.2017
Bachelors - criminal justice
College of Southern Nevada
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