Sakinah Taylor
Brandon,MS
Summary
Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.
Overview
17
17
years of professional experience
Work History
Housekeeping Manager
Broadmoor Baptist Church
08.2017 - Current
- Charged with oversight of 10 operation employees to assigning cleaning, setups, and food services assignments to ensure efficiency work on a timely basis
Customer Service Sales Associate
Home Depot
06.2017 - 08.2017
- Maintain current knowledge of products and services to provide outstanding customer service while answering questions, taking orders, and processing payments while meeting productivity to assist five customers daily.
Senior Customer Service Representative-Supervisor
Conduent
07.2015 - 05.2017
- Communicate with multiple customers, deescalate calls, process payments, place orders, process applications, and assist other customer service reps with information to provide to members
- As a supervisor, I managed, trained and supervised my team by providing guidance, skills, teamwork, and the knowledge needed for the job
Cook
Texaco
12.2014 - 06.2015
- Set up food stations within the kitchen and food line, ensuring that all supplies and food items are available
- Prepare food items such as meat, vegetables for frying purposes, by maintain and cutting them
- Ascertain that the right amount of oil is poured into fryers
- Monitor the quality and quantity of each dish, ensuring that set standards are met
Customer service
Comcast Cable
10.2007 - 12.2014
- Attracted potential customers by answering product and service questions while offering information about products and other services offered by the company
- Recorded accurate personal information and maintaining customer accounts, per policy and procedures
- Troubleshoot product and service problems in a timely fashion to maintain continued customer satisfaction
Education
GED -
Technical High School
Oakland, CASkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Customer service
- Computer proficiency
- Microsoft Excel
- Payment processing
- Call center operations
- Scheduling
- Quality control
- Clerical support
Timeline
Housekeeping Manager
Broadmoor Baptist Church
08.2017 - Current
Customer Service Sales Associate
Home Depot
06.2017 - 08.2017
Senior Customer Service Representative-Supervisor
Conduent
07.2015 - 05.2017
Cook
Texaco
12.2014 - 06.2015
Customer service
Comcast Cable
10.2007 - 12.2014
GED -
Technical High School
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