Sakira Toma

Provided efficient customer service, including managing Amazon Locker operations, resolving customer inquiries, and ensuring positive customer experiences."

• Addressed customer questions and concerns regarding products and services.
• Followed policies and procedures to meet or exceed established performance requirements.

• Monitored daily operations to ensure compliance with safety regulations, policies and procedures.
• Assisted in the development of new operational procedures and processes to improve efficiency.
• Performed data entry tasks accurately and efficiently.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

• Managed busy calendar for executive team, planning and preparing meetings and communications.
• Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
• Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.