Sakiya Gallon-Johnson
Oakland,CA
Summary
Motivated and ambitious professional seeking a position on to align personal career goals with the company's objectives. A highly adaptable and driven individual with a strong work ethic, exceptional customer service and interpersonal skills, and a proven ability to work independently. Quick to master new skills, adept at managing busy schedules, organizing projects, and providing top-tier administrative and customer support to teams and organizations. Known for analyzing, prioritizing, and completing tasks with professionalism and sound judgment, contributing to the efficient functioning of key company functions.
Overview
8
8
years of professional experience
Work History
Night Auditor
Kissel Uptown Oakland - Hyatt Ubound Collection
Oakland, California
07.2023 - Current
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, gym hours and room service.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Graduate Admissions Counselor
Office of Admission| Samuel Merritt University
Oakland, CA
07.2022 - 01.2024
- Cultivate and nurture strategic institutional relationships with local community colleges, universities, hospitals, clinics, and community and professional organizations
- Proficiently utilized Zoom and Salesforce events calendar to plan, organize, and host online events.
- Coordinate internal and external meetings and events including but not limited to recruitment events, on campus workshops and presentations, all hands meetings, one-on-one meetings, meetings with stakeholders and, etc.
- Lead the sourcing, assessment, and interview procedures for post-professional graduate nursing programs within designated geographic regions
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
SNABV Coordinator
Institute for Healthcare Education Leadership and Professionals
Baton Rouge, Louisiana
03.2016 - Current
- Collaborate with professionals from diverse sectors to design and implement initiatives for Black students pursuing health professions, showcasing effective relationship management and a commitment to inclusivity.
- Facilitate chapter president meetings by coordinating and disseminating clear and comprehensive pre and post-meeting materials, including agendas, meeting notes, and relevant documentation, ensuring meticulous attention to detail and follow-through in communications.
- Schedule and arrange travel and hotel reservations for meetings, conferences and seminars.
- Maintain a comprehensive database encompassing conference registrant, keynote speakers, presenters, and exhibitor information for annual NABV conference
- Manage all aspects of catering needs for special events hosted by the organization.
- Provide accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Assume responsibility for supervising annual conference check-in procedures and efficiently resolving any issues arising during the conference
Academic Counselor
University Advising Center |San Francisco State University
San Francisco, CA
08.2020 - 01.2023
- Conduct meticulous degree audits to ensure students' adherence to major and general education prerequisites
- Utilize EAB software to conduct targeted student searches, delivering proactive, data-informed advising that enhanced student retention and academic progress
- Forge collaborations with various student-focused departments, fostering joint initiatives and resources that enrich student support services
- Foster a nurturing environment that fosters meaningful interactions and active participation in learning, motivating students to explore their academic independence and uniqueness when selecting courses.
- Exceeded student satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to students when face-to-face or through phone conversations.
Academic Advisor
Klein College of Media and Communication | Temple University
Philadelphia, PA
01.2018 - 08.2020
- Guided and supported a diverse caseload of 200 freshman through senior students, offering expert advice on academic planning, internships, and opportunities for studying abroad
- Maintained meticulous oversight of internal change-of-major students by utilizing online databases and record-keeping systems, ensuring seamless transitions within the college
- Offered targeted academic coaching, formulating personalized academic pathways, and facilitating manual course registration for students on academic warning or probation
- Worked in coordination with office managers and academic departments to streamline student petition processes and uphold accurate student records within the academic advising database.
Education
Master of Arts - Higher Education Administration -
Louisiana State University (LSU)
05.2017
Bachelor of Science - Humanities and Science -
University of the Sciences
05.2015
Skills
- Problem-Solving
- Attention to Detail
- Administration Collaboration
- Confidential Services
- Strategic Planning
- Database Management
- Office Management
- Project Oversight
- Meeting Planning
- Travel Administration
- Customer Service-Oriented
- Schedule Management
- Event Planning
- Relationship Building
- Horticulture Knowledge
- Plant Care and Handling
References
References available upon request.
Timeline
Night Auditor
Kissel Uptown Oakland - Hyatt Ubound Collection
07.2023 - Current
Graduate Admissions Counselor
Office of Admission| Samuel Merritt University
07.2022 - 01.2024
Academic Counselor
University Advising Center |San Francisco State University
08.2020 - 01.2023
Academic Advisor
Klein College of Media and Communication | Temple University
01.2018 - 08.2020
SNABV Coordinator
Institute for Healthcare Education Leadership and Professionals
03.2016 - Current
Master of Arts - Higher Education Administration -
Louisiana State University (LSU)
Bachelor of Science - Humanities and Science -
University of the Sciences
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