Sakshi Agarwal

· Led analysis and redesign of 200+ Purchase Order reports for the Cricket ABO (Aktivate Back Office), migration project, aligning with modernization goals.

· Conducted agile client workshops to identify essential reports, consolidate overlaps, and retire obsolete ones, boosting efficiency by 35%.

· Guided cross-functional teams by leveraging domain expertise in the legacy RQ system to map workflows and support the transition to a new reporting framework.

· Designed a scalable reporting solution with PO tracking, vendor metrics, inventory triggers,

· Enabled smooth team collaboration by coaching developers, solution architects, and business stakeholders in Agile practices to effectively translate business needs into technical requirements.

· Drove continuous improvement by implementing user-friendly, standardized reports with advanced filtering and visualization, enhancing usability for client teams .

· Provided Agile coaching and documentation support to ensure the development team had clear requirements, reducing blockers and improving sprint execution

· Resolved team impediments by working closely with leadership and stakeholders to remove obstacles and optimize Agile workflows.

· Specialized in Amdocs products, including TLG Ensemble applications like CSM,( also handled other modules as per project needs )

· Collaborated with business, architecture, and technical teams to gather and refine project requirements.

· Advised clients on product capabilities and best practices.

· Reviewed business requirements assessed system impacts.

· Developed use cases and flow diagrams for clarity.

· Designed scalable API solutions and led cross-functional teams to implement cloud and API best practices.

· Conducted solution review and cost estimate sessions and secured approvals.

· Led API integrations for cloud services, ensuring seamless internal and external platform communication.

· Assisted testing and development teams throughout project lifecycle.

· Proposed IT initiatives, identified gaps, recommended enhancements.

· Provided consulting, aligned stakeholders on architecture strategies.

· Worked on deployment plan with the stakeholders including service partners, leadership, solution architects etc . Worked on PowerPoint Presentation for it , aligning it to the frequent feedbacks from leadership .

· Product Owner/Scrum Master for transitioning a legacy application 3PP to Amdocs' cloud-based NEO system.

· Assessed the legacy system, defined risks, and outlined the migration plan.

· Gathered requirements, prioritized features, and created user stories with stakeholders.

· Coached and guided cross-functional teams in Agile best practices to ensure efficient sprint planning, backlog refinement, and smooth delivery cycles.

· Facilitated daily stand-ups, sprint planning, retrospectives, and stakeholder reviews to promote collaboration and transparency.

· Removed impediments by coordinating with DevOps, SmartOps, and API teams, ensuring seamless execution.

· Ensured alignment between business goals and technical execution by working closely with Product Owners and stakeholders.

· Product Owner for feature prioritization and user story creation, ensuring clear acceptance criteria and smooth handoffs.

· Assisted in defining scalable architecture, API integration using CSI, ROME, and MuleSoft, and data migration strategies.

· Coordinated with 30+ API clients and business teams to manage dependencies and ensure a smooth transition.

· Defined database requirements and supported data migration.

· Refactored code, added features, and integrated external services.

· Supported testing, deployment, and post-migration support, ensuring continuous improvement and alignment with Agile principles.

· Designed solutions for significant number of projects at AT&T TLG Mobility across CSM, Billing, and APIs.

· Led key initiatives like Wireless Account Lock, 5G Provisioning, and MVNO logic redesign to meet business goals.

· Introduced, reused, and enhanced MS and APIs to optimize system performance and integration.

· Collaborated with developers, architects, and stakeholders to deliver high-quality, client-focused solutions.

· Prioritized system scalability, efficiency, and sustainability, supporting AT&T’s evolving products and services.

· Translated business needs into system specifications, ensuring client satisfaction.

· Conducted solution reviews and demonstrations to enhance client understanding.

· Approved estimations and ensured high-quality solution designs.

· Supported sales proposals and recommended IT initiatives to improve functionality.

· Refined verification processes to enhance system integrity and compliance.

· Specialized in Amdocs Wireless Billing Ensemble-SAMSON and its interfaces like CSM, NM, and Tuxedo.

· Possess in-depth knowledge of the SAMSON data model.

· Designed solutions involving technologies like online platforms, widgets, Kafka, deep.io, and Golden Gate to ensure smooth integration and functionality.

· Gained a strong understanding of the Samson system from both technical and business perspectives, enabling effective problem-solving and solution delivery.

· Collaborated with teams to align technical designs with business needs.

· Enhanced knowledge of workflows, system optimization, and cross-technology compatibility through hands-on project experience.

· Demonstrated adaptability and quick learning by designing a solution for Digital platforms that integrated widgets and Kafka with real-time data processing capabilities using deep.io and Golden Gate technologies, ensuring seamless user experience and system reliability.

· Supported Amdocs Billing Solution, managed defect handling, and provided client support.

· Created test cases, performed unit testing, and generated performance reports.

· Provided timely solutions for runtime issues and documented 24x7 client support.

· Generated monthly performance reports and designed documents.

· Manage data conversion to Amdocs Billing System, ensuring seamless integration and system reliability.

· Develop Unix and PL/SQL scripts for bug fixing and report generation, improving operational efficiency.

· Coordinate testing phases, providing continuous support for system stability and performance.

· Trainer for new Employees.

· Led C-based client projects on Unix platform with Oracle/SQL-PL, ensuring timely delivery and quality.

· Developed Oracle scripts for database reporting, enhancing data analysis accuracy and efficiency.

· Collaborated with cross-functional teams to resolve complex technical issues, improving project outcomes.

· Implemented database solutions that significantly enhanced reporting capabilities and user satisfaction.

· Instructed courses in relational database, software engineering, and C language, fostering student engagement.

· Led seminars and guided student projects, improving communication and teaching skills.

· Enhanced student understanding through practical applications and real-world examples.

· Supported students in achieving academic goals, resulting in measurable improvements in performance.