Sakthi Murugan NADESSAN
Dallas
Summary
Dynamic and results-driven PMP-certified professional with over 15 years of proven success in leading high-impact projects, operations, and transformative initiatives across diverse industries and geographies. Expertise in transition methodologies facilitates effective steering of global process migrations, ensuring timely staffing, technology setup, knowledge transfer, and operational stabilization. Recognized as a catalyst for change and a trusted advisor, delivering strategic leadership in technology interventions, project management frameworks, and stakeholder engagement while maintaining rigorous quality service standards. Adept at scoping, budgeting, risk management, and implementing customized solutions that enhance operational efficiency and drive continuous improvement within customer-centric environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AVP – Project Manager
BNP Paribas Global Securities Operations Pvt. Ltd.
06.2017 - 08.2023
- Led the end-to-end implementation of enterprise IT solutions, managed IT asset processes, ensured secure data handling, and reduced the risk of confidentiality breaches.
- Pivotal in implementation of travel booking and claim processing tool to automate the process workflow and payment processing.
- Significantly involved in the implementation of a tool, “Mail Data Protection” to reduce the risk of breach of data confidentiality.
- Facilitated Project Kick-Off, Introspection & Retrospection Meetings; participated in Management Review Meetings to present Performance KPIs as well as analyzed the monthly performance KPIs at Department and Organization level
- Steered the insourcing multiple BAU projects from various locations/entities by adhering to the organization’s insourcing governance framework.
- Defined the KPIs and collecting the KPIs data at department level for Management Reporting
- Provided facilitation to projects to ensure that projects are compliant to defined processes and internal information security controls
- Planned and executed Internal Audits in the organization based on proper evaluation of internal controls, implemented processes, compliance to policies and ensure timely closure of findings
- Major Projects Handled
- Day 1 Onboarding: Standardised the process of onboarding new joiners to ensure required assets and accesses are in place on day 1 of their joining in the organisation.
- Concur NExT – The project focussed on Travel Booking Request and the Employee Claims Processing Tool with automated workflow. Worked on testing and implementation of the tool.
- My Portal ServiceNow: The project emphasised on IT assets, Admin, Facilities, Procurement requests are raised through this tool. Worked on end-to-end testing and implementation of this tool.
- Mail Data Protection: Worked in coordination with IT team to build a solution to control the risk of data breach by ensuring recurring output files to the standard recipients were sent only to them. Also, restricted additional recipients being added in address and encryption of the file being sent out.
- Work From Home Project: The project started in March 2020 to ensure the IT assets are delivered to the recipients at home/ hotel through internal transport team. Ensured BAU is performed by the operations team without any issues. All queries during the WFH establishment were resolved and managed efficiently.
- Dual office set up: Successfully managed new team set up at Mumbai; while the processes were managed in Chennai. This is done to manage the business continuity in case of BCP scenario.
- All transversal projects (Insourcing Projects) from various locations to India by following the Insourcing Governance framework and adherence to the completion of governance and formal acceptance from the project stakeholders before go live of the project in India.
- Change Management: Currently working on this project to analyse the As Is capabilities of the change management team. Planned to enhance the skillet of our change management team to make this team a primary change team from India location
Assistant Manager: Project Manager & Back Office Operations
The Royal Bank of Scotland
10.2008 - 06.2017
- Identified and implemented continuous improvement opportunities to enhance workflow efficiency, automation potential, and IT service delivery across the organization.
- Served as a liaison between cross-functional IT and business teams, ensuring alignment in project planning, change control, risk mitigation, and stakeholder communications.
- Developed and maintained standardized documentation, including process flows, standard operating procedures (SOPs), and governance frameworks to ensure consistency, quality control, and regulatory compliance across all project implementations.
- Oversaw internal audit planning and execution processes by evaluating existing controls, identifying gaps, ensuring adherence to information security policies, and managed the timely remediation of audit findings.
- Significant Highlights
- Project Management: Oct 2012 – Jun 2017
- Senior Process Analyst: Oct 2008 – Sep 2012
- Actively involved in Quality tracking and feedback to the data processor/Quality Analyst in conjunction with the team leader/Manager.
- Extended support to the staff development and goal attainment by focusing on skill development and job satisfaction.
- Devised and implemented 6 major process improvement work-outs successfully.
- Led, guided and mentored the team of 10-member Commercial Back Office Operations team in applying effective process techniques and delivering top-notch customer service.
Transaction Monitoring Officer (Level 2)
ALLSEC Technologies Ltd.
04.2006 - 08.2008
- Monitored calls and rendered actionable insight as a quality analyst.
- Through call monitoring, gathering information in the evaluation form to help improve agent performance in the call centre.
- Conducted calibration sessions to ensure that all key departments are calibrated on what constitutes a quality call.
- Analysed issues and trends as well as covered new material.
- Evaluated feedback passed to coach their agents to improve and monitoring them for improvement.
- Significant Highlights
Education
MBA General -
PU-LCS, Pondicherry University-Loyola College Twinning Programme
01.2018
Bachelor of Computer Science - undefined
DG Vaishnav College, Madras University
01.2005
Skills
- ~ Program Management (PMO)
- ~ Operational Excellence
- ~ Process Transitions / Migrations
- ~ Project Kick-Off & Review
- ~ Governance & Compliance
- ~ Vulnerability / Risk Assessments
- ~ Service Delivery Management
- ~ Process & Quality Management
- ~ Client/ Stakeholder Management
- ~ Capacity Planning
- ~ Cost Management/ Benefit Analysis/
- ~ Offshore & Onsite Coordination
- ~ Team Leadership / Trainings
Certification
- Project Management Professional (2021-2027), PMP Number: 123456
- PRINCE2 Practitioner (2014) Candidate Number: P2R/12345
- Young Leadership Program (YLP) Certified
PROGRAM MANAGEMENT ~ SERVICE DELIVERY MANAGEMENT
Rendering strategic leadership in Focused Technology Interventions, Project Management Frameworks, Managing Governance, Stakeholder Engagements & Quality Service Delivery within time, cost, QA & SLA norms.
Awards
"Employee of the Month" award for 3 consecutive months., Appreciations received from UK clients on timely completion of service request from customer / RM., Significantly contributed towards dual office set up between Chennai & Delhi office, project to increase TAT, Successfully acquired Customer Satisfaction and Lean Process Improvements resulted in 3 FTE save, and many more., Knowledge on the payment system SEPA and the clearing payments / payments processing - RTGS, NEFT, BACS., Registered 65 WPM data entry rate, with 94% accuracy.
Timeline
AVP – Project Manager
BNP Paribas Global Securities Operations Pvt. Ltd.
06.2017 - 08.2023
Assistant Manager: Project Manager & Back Office Operations
The Royal Bank of Scotland
10.2008 - 06.2017
Transaction Monitoring Officer (Level 2)
ALLSEC Technologies Ltd.
04.2006 - 08.2008
Bachelor of Computer Science - undefined
DG Vaishnav College, Madras University
MBA General -
PU-LCS, Pondicherry University-Loyola College Twinning Programme
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