Sakura Scrabeck
Virginia Beach,VA
Summary
Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in CRM software use and lead optimization. Offering exceptional communication and organizational skills combined with industrious, personable, and entrepreneurial nature.
Overview
6
6
years of professional experience
Work History
Sale Consultant
Sundays Sun Spa Shop
Virginia Beach, VA
12.2023 - 05.2024
- Analyzed customer needs and preferences to recommend appropriate products.
- Generated daily reports on sales activities for management review.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and identified solutions to meet their requirements.
- Advised customers on best practices when using company products or services.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled credit and debit card payment processing to complete purchasing experience.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Licensed Beauty Advisor
Sephora
Virginia Beach, VA
08.2022 - 04.2024
- Established strong client communication skills to facilitate thorough health assessments
- Assisted in the development of new beauty products and services.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Created a positive shopping experience for each customer through effective communication skills.
- Ensured that all displays were neat and organized at all times.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Bookseller
Barnes and Noble College
Virginia Beach, VA
09.2018 - 07.2019
- Generated invoices for clients and tracked payments received from customers.
- Prepared special orders for customers when needed.
- Greeted customers as they entered the store, providing friendly customer service.
- Developed an understanding of different types of literature by reading reviews from industry publications.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed payments quickly and accurately using cash registers or point-of-sale software systems.
- Restocked shelves when necessary to maintain adequate levels of inventory.
- Resolved customer complaints promptly in order to maintain positive relationships with clients.
- Checked returned items for accuracy against purchase receipt records.
- Provided information about titles, authors, and genres to customers who requested assistance.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
Education
Certificate of Training - Esthetician
Centura College
Chesapeake, VA12-2022
Associate of Applied Science - Forensic Science
Tidewater Community College
Virginia Beach, VA05-2020
High School Diploma -
Salem High School
Virginia Beach06-2017
Skills
- Industry Trends
- Customer liaison
- Product and service knowledge
- Demonstrations
- Time Management
- Sales Strategies
- Customer Relationship Management
- Persuasive Communication
- Referral Generation
- Closing Techniques
- Web technologies and services
- MS Office
- Computer Skills
- Microsoft Excel and PowerPoint
Languages
English
Full Professional
Japanese
Limited
Timeline
Sale Consultant
Sundays Sun Spa Shop
12.2023 - 05.2024
Licensed Beauty Advisor
Sephora
08.2022 - 04.2024
Bookseller
Barnes and Noble College
09.2018 - 07.2019
Certificate of Training - Esthetician
Centura College
Associate of Applied Science - Forensic Science
Tidewater Community College
High School Diploma -
Salem High School
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