Sakyna Scott
Brooklyn,NY
Summary
To obtain a position in a facility where my interpersonal and management skills can be used to help your company gain success.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
CREDIT SAINT
09.2023 - Current
- Prepare and present credit reports
- Analyze and review customers credit profile and financial records to evaluate risk
- Pro-active management of customers portfolio
- Respond to incoming calls and emails
- Utilize strong written and verbal communication skills to effectively communicate professionally
- Responsible for ensuring proper safe guard of consumers information
- Customer data base management.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
CUSTOMER SERVICE REPRESENTATIVE
WESTROCK INSURANCE
04.2019 - 09.2022
- Current duties include but are not limited to providing reception assistance (i.e
- Greet clients, answer calls, requests for assistance are directed to proper individual, etc.), scheduling appointments, Scan all necessary documents (insurance cards, license etc.) into the system, collect payments, verify information for insurance carriers, etc.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
FIELD SERVICE TECH
ALTICE USA
07.2017 - 04.2019
- Customer service
- Onsite diagnosis and repairs
- Troubleshooting
- System installations (internet, cable, and phone)
- Operated non CDL commercial vehicle.
PATIENT CARE REP
MIDTOWN CARE
06.2018 - 02.2019
- Organize and coordinate patient intake
- Answer phones, emails and questions in a prompt manner
- Schedule all specialist and diagnostic imaging appointments which include calling insurances to obtain prior authorization
- Type routine excuse notes, obtain authorizations including peer to peer, perform other related duties by managers and providers, etc.
HOPES AND DREAMS FOUNDATION
CUSTOMER SERVICE
03.2014 - 07.2018
- Answered telephones and directed calls to the appropriate staff members
- Filed patient files and changed them as needed
- Operated machinery such as fax machines, printers, computers, and scanners.
Education
BACHELORS IN HEALTH ADMINISTRATION - Health Administration
MONROE COLLEGE
Bronx, NY08.2022
ASSOCIATE IN APPLIED SCIENCE - Medical Administration
MONROE COLLEGE
Bronx, NY04.2015
Skills
- Proficient in Eclinical works and EPIC
- Proficient in Microsoft word, Excel, PowerPoint and Spreadsheet
- Typing speed: 45 WPM
- Communication
- Active listening
- Empathy
- Patience
- Problem-solving
- Product knowledge
- Time management
Timeline
CUSTOMER SERVICE REPRESENTATIVE
CREDIT SAINT
09.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
WESTROCK INSURANCE
04.2019 - 09.2022
PATIENT CARE REP
MIDTOWN CARE
06.2018 - 02.2019
FIELD SERVICE TECH
ALTICE USA
07.2017 - 04.2019
HOPES AND DREAMS FOUNDATION
CUSTOMER SERVICE
03.2014 - 07.2018
BACHELORS IN HEALTH ADMINISTRATION - Health Administration
MONROE COLLEGE
ASSOCIATE IN APPLIED SCIENCE - Medical Administration
MONROE COLLEGE
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