Sal Nordgren
Farr West,UT
Summary
Dedicated to providing a good work ethic and balance to wherever I am located. I am a professional trainer with strong background in team development and performance improvement. Adept at creating and implementing training programs that enhance team skills and operational efficiency. Reliable and adaptable, known for fostering collaborative environments and achieving high standards through team effort and dynamic problem-solving. Key skills include mentorship, training program development, and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
01.2022 - 12.2025
- Trained new crew members on operational procedures and customer service standards.
- Developed training materials to enhance learning and onboarding processes.
- Monitored a team of 20 people's performance to ensure adherence to quality standards and protocols.
- Implemented process improvements that increased efficiency in daily operations.
- Provided feedback and coaching to team members, fostering a culture of continuous improvement.
- Collaborated with management to identify training needs and enhance employee development programs.
- Set positive example for team members by providing high-quality, efficient service.
Quality Inspector
Elwood Staffing, Autoliv
01.2020 - 12.2021
- Conducted thorough inspections of automotive components to ensure compliance with quality standards.
- Implemented corrective actions for non-conforming products, enhancing quality control processes.
- Collaborated with production teams of 5 to resolve quality issues and improve workflow efficiency.
- Trained new inspectors on inspection techniques and company quality procedures.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
Food Server/ Housekeeper
Somerset Lodge Retirement Living
01.2018 - 06.2020
- Provided exceptional customer service by anticipating residents' needs and preferences.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery for 2 meals a day.
- Managed dining area cleanliness, ensuring a welcoming environment for residents.
- Maintained the cleanliness of work areas to create a pleasant and inviting atmosphere for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained cleanliness and organization in guest rooms and common areas.
- Supported theneeds of a 5-person wait staff who attended to the specific needs of countless customers daily for the Retirement Home.
Education
High School Diploma -
Rex Putnam High School
Gladstone, OR06.2020
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Decision-making
- Safe food handling
- Coaching and mentoring
- Cleaning and sanitation
- Role modeling
- Delegating work
- Continuous improvement
- Policies and procedures
- Reliability and punctuality
Certification
Food Handlers Card
Timeline
Crew Trainer
McDonald's
01.2022 - 12.2025
Quality Inspector
Elwood Staffing, Autoliv
01.2020 - 12.2021
Food Server/ Housekeeper
Somerset Lodge Retirement Living
01.2018 - 06.2020
High School Diploma -
Rex Putnam High School