Sal Padilla
Laceyville,PA
Summary
Dynamic Sr Loan Officer with a proven track record at First Tech Federal Credit Union, excelling in mortgage underwriting and customer service. Cultivated strong client relationships, achieving high retention rates and consistently exceeding sales targets. Bilingual in Spanish, leveraging effective communication to enhance client satisfaction and drive business growth.
Overview
23
23
years of professional experience
Work History
Sr Loan Officer
First Tech Federal Credit Union
12.2008 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Submitted loan applications to underwriter for verification and recommendations.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
Account Executive
Novastar Mortgage
08.2002 - 05.2007
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Enhanced team performance, sharing best practices and mentoring junior account executives.
- Increased market share within territory through diligent research and identification of new business opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
Education
Associate of Arts - Business Administration
Hartnell College
Salinas06-1993
Skills
- Time management efficiency
- Mortgage underwriting expertise
- Goal-oriented mindset
- Effective communication techniques
- Bilingual in Spanish
- Conflict resolution
- Credit analysis proficiency
- Strong financial acumen
- Team player
- Customer service-focused
- Banking
- Mortgage lending
- Bilingual in [language]
- Database management
Timeline
Sr Loan Officer
First Tech Federal Credit Union
12.2008 - Current
Account Executive
Novastar Mortgage
08.2002 - 05.2007
Associate of Arts - Business Administration
Hartnell College
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