SAL SABELLA (KBUR)
LOS ANGELES,US
Summary
I am highly personable and skilled in customer service, with a decades-long background in restaurants, lounges, and coffee shop settings. I am known for creating a welcoming atmosphere for guests, and addressing needs promptly, resulting in improved customer satisfaction. I have a proven track record of working effectively under pressure, while maintaining smooth operation of front-of-house activities. I am poised and ready to bring my special brand of hospitality 30,000 feet above sea level.
Overview
25
25
years of professional experience
Work History
Lead Host
Oste Restaurant
Los Angeles, California
12.2023 - Current
- Handled guest inquiries and resolved issues to enhance dining experience.
- Maintained cleanliness of front-of-house areas to uphold restaurant standards.
- Collaborated with management on implementing new hosting protocols and procedures.
- Maintained an up-to-date knowledge of menu items including ingredients, preparation methods, and presentation standards.
SALES FLOOR REPRESENTATIVE
Soiffer Haskin
New York, US
11.2007 - 12.2010
- Company Overview: well-established, high-end, sample sale company
- While with this well-established, high-end, sample sale company, I was responsible for set up of the sale, maintaining the appearance and flow of the sales room floor during the event, assisting guests, and breaking down of sale.
CUSTOMER EXPERIENCE SPECIALIST AT THE PLAZA AND PALACE HOTEL
Plus One Fitness Inc.
New York, US
06.2000 - 02.2003
- Company Overview: These iconic establishments changed the landscape of luxury and hospitality.
- As part of the team at these landmarks of hospitality, I acted as the liaison between the guest and some of the most memorable experiences in our spa and fitness facilities.
- I provided five-diamond service to our esteemed guests. I was responsible for fielding the reservation line, greeting guests, providing facility tours, and scheduling our specialized spa experiences.
- Discretion was key for many of our high-profile guests.
Education
MASTERS OF ARTS - THEATRE AND COMMUNITY
Emerson College
Boston, MA05-2019
BACHELOR OF FINE ARTS - THEATRE/DANCE
University of Wyoming
Laramie, WY05-1998
Skills
- Guest management
- Customer complaint resolution
- Hospitality standards
- Effective communication
- Food safety compliance
- Reservation coordination
- Wine pairings
- Beverage preparation
- Detail-oriented
- Patience and empathy
Notables
- US Citizen
- Valid Passport
- Global Entry
- Valid CA Driver's License
- Spanish (Basic)
Timeline
Lead Host
Oste Restaurant
12.2023 - Current
SALES FLOOR REPRESENTATIVE
Soiffer Haskin
11.2007 - 12.2010
CUSTOMER EXPERIENCE SPECIALIST AT THE PLAZA AND PALACE HOTEL
Plus One Fitness Inc.
06.2000 - 02.2003
MASTERS OF ARTS - THEATRE AND COMMUNITY
Emerson College
BACHELOR OF FINE ARTS - THEATRE/DANCE
University of Wyoming
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