Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with human service, multitasking, and time management abilities. Devoted to giving every individual a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Resident Imam
Volunteer Work
New Haven
06.2016 - Current
Led spiritual care initiatives aligning with organizational mission and values.
Developed and implemented training programs for spiritual care staff and volunteers.
Facilitated interfaith dialogues to enhance community engagement and understanding.
Coordinated support services for patients and families facing spiritual challenges.
Provided counseling and emotional support to individuals in crisis situations.
Collaborated with healthcare teams to integrate spiritual care into patient treatment plans.
Coordinated efforts with local churches, synagogues, mosques, offering resources such as transportation assistance or financial aid when needed.
Led weekly worship services for the community.
Provided spiritual and emotional support to families and staff in times of crisis.
Facilitated group meetings to discuss issues related to faith and spirituality.
Assisted in creating a safe environment for individuals to explore their beliefs without judgment.
Customer Recovery
Golden Hawk LLC
Shelton
07.2011 - Current
Responded promptly and professionally to inquiries from customers or other departments.
Assist staff, managers, and supervisors to ensure quality service.
Analyzed customer feedback data to optimize existing campaigns and develop new ones.
Provided feedback to management about customer requests, comments, and suggestions.
Ensured that all customer complaints were addressed promptly and professionally.
Provided customer service to all guests, including resolving complaints and answering questions.
Climate Specialist
Meriden Board Of Education
Meriden
02.2021 - 09.2023
Strengthened classroom management via offering behavioral and emotional assistance.
Acted as a mediator between staff and students to create a conducive learning environment.
Assured students returned to the classroom ready to constructively apply themselves without feeling blamed for the issue, nor losing the confidence of the educators.
Corrections Officer
ST of CT Dept of Corrections
Cheshire
09.1989 - 10.2011
Enforced facility rules and regulations for inmate safety and security.
Monitored inmate behavior to prevent disturbances and ensure compliance.
Conducted regular inspections of cells and common areas for contraband.
Responded to emergency situations, maintaining control and order in the facility.
Documented daily activities and incidents in detailed reports for review.
Collaborated with team members to develop effective safety protocols.
Assisted in inmate rehabilitation programs by volunteering my off-time to facility needs.
Responded quickly and appropriately to emergency situations that may arise within the facility.
Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Attended regular trainings and maintained appropriate certifications.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Maintained daily logs of shift activity.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Conducted cell and illegal substance checks.
Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
Maintained correct physical head count for inmates.
Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Observed and directed inmates during recreation, visits, telephone, and shower time.
Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
Assisted in restraining violent and unruly inmates.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Transported inmates to court, doctor appointments and work sites.
Inspected locks, window bars, doors, and security systems to support escape prevention.
Conducted searches of inmates and visitors to prevent the smuggling of contraband.
Operated security control systems to monitor entrances, exits, and movement within the facility.
Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
Maintained detailed logs of inmate behavior, incidents, and daily activities.
Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
Oversaw public areas and grounds to verify cleanliness and inmate safety.
Instructed inmates on work detail and oversaw work-site transportation.
Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Education
High School Diploma -
Cooperative High School
Connecticut
06-1988
Skills
Spiritual care
Crisis intervention
Interfaith dialogue
Counseling techniques
Community engagement
Customer relationship management
Conflict resolution
Behavioral assistance
Emotional intelligence
Effective communication
Team collaboration
Compassionate care
Ethical practice
Affiliations
Heavily involved in youth building activities within the community
Intake Coordinator & Clinical Secretary at Yale University / Yale New Haven HealthIntake Coordinator & Clinical Secretary at Yale University / Yale New Haven Health