Salah Azar
Bloomingdale,IL
Summary
Results-driven Sales Manager bringing 14+ years of experience in product development, promotion and optimization. Skilled in developing lasting client Accomplished Sales & Operation Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
19
19
years of professional experience
Work History
Operations Manager
Go Grocer
Chicago, IL
12.2019 - Current
- Conducted periodic assessments to evaluate company's financial performance.
- Coordinated with vendors for new product introductions, managing promotions to reach out to customers.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Built strong operational teams to meet process and production demands.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Director of Sales Operations
Wireless Choice, LLC (DBA Sprint)
Bloomingdale, IL
11.2009 - 11.2019
- Oversaw 25 locations in the greater Chicago area and southeast Wisconsin, outperforming other dealer locations, consistently ranked as the Top Performer nationwide in various metrics, and upselling device protection packages to consumers
- Created special promotions to differentiate stores from other dealers, including creating a loyalty program that enticed customers to send referrals
- Devised a new role, 'Small Business Expert' to help our stores capitalize on SMB that later was adopted by other dealers, increasing small business sales by 500% within three months
- Partnered with account and sales executives from corporate leadership to increase market share, i.e., attending strategy sessions, volunteering to be early adopters for pilot programs, and providing constant feedback and reassessments
- Consistently ranked in the Top 10 in customer satisfaction for all locations by constantly reviewing CSAT reports, providing coaching/training sessions, creating outlier calls, and performing store visits
- Designed an energetic, competitive culture that empowered representatives by creating weekend sales competitions, with daily/monthly/annual recognition of top performers, locations, and managers
- Built a KPI scoreboard for 150+ employees that mirrored corporate and internal objectives to rank and identify top talent in each Key Metric.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Led monthly reviews of all key performance indicators related to sales and Key metrics.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Gained market share in new sales performance through aggressive team training.
- Supported sales team members to drive growth and development.
- Created, managed and maintained a comprehensive suite of sales operation processes, procedures and systems.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors to help our company gain edge.
- Developed incentive programs designed to motivate staff members while meeting organizational objectives.
Store Manager
America Wireless DBA Sprint
Chicago, IL
12.2004 - 10.2009
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Formed and sustained strategic relationships with clients.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
Education
Bachelor of Business - Business Administration And Management
Oakland University
06-2004
Skills
- Business Development
- Contract Negotiation
- Sales Cycle Management
- Data Analysis
- Performance Monitoring
- Inventory Management
- Performance Evaluations
- Delegation
- Strategic Partnerships
- Decision-Making
- Customer Retention
- Customer Service
Volunteer Activity
- Bloomingdale Middle School - Coached football for six years
- Greater Food for Elgin - Participated in food drive events.
- St. John's Church - Northlake, IL; Planned festivals and events to raise money to build a new church.
Languages
Arabic
Languages
Arabic
Professional
Timeline
Operations Manager
Go Grocer
12.2019 - Current
Director of Sales Operations
Wireless Choice, LLC (DBA Sprint)
11.2009 - 11.2019
Store Manager
America Wireless DBA Sprint
12.2004 - 10.2009
Bachelor of Business - Business Administration And Management
Oakland University
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