Salahadina Wright
Swainsboro,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Chat Technical Support
Kelly Connect
05.2022 - 03.2023
- Work from home efficiently in fast paced, structured dynamic environment and high transaction environment
- Interact with up to 5 customers at a time using various media channels
- Troubleshoot email, wi-fi connectivity and web browser issues
- Troubleshoot data back-up, sharing & synchronization
- Diagnosing and resolving issues including internet connectivity, email, application downloads and more
- Meet regular, consistent, and punctual in attendance, meet standards and expectations.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
Member Service Representative
Broad Path HealthCare Solutions
10.2020 - 03.2022
- Worked from home efficiently in high-volume Call Center setting, repeatedly analyzing situations, utilizing/navigating multiple computer systems simultaneously, while using strong customer service and conflict resolutions skills in fast paced environment
- Answered Plan Benefit questions from Members on Medical Products
- Provide solutions to problems and determine an individualized path to resolution by keeping resources up to date and organized and providing information on community resources when appropriate
- Reviewed, update and become familiar with new and revised benefits, policy information, and/or claim processing procedure
- Meet department standards and expectations including but not limited to quality, production, and attendance.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
Customer Service Representative
Aaron's Home Solution Center
02.2016 - 06.2017
- Processed approximately 100 order forms that are placed online
- Called customer's Landlord, employment, and references
- Took incoming calls from customers that may need assistants.
Money Center Cashier
Walmart
06.2012 - 02.2016
- Provided customer service by acknowledging customers
- Identified Customer needs
- Assisted with purchasing decisions and locating merchandise
- Provided financial products and services by completing monetary transactions.
- Increased accuracy in cash handling by conducting regular audits and implementing best practices.
Education
Pharmacy Technology Diploma -
Ogeechee Technical College
Statesboro, GA12.2015
High School Diploma -
Swainsboro High School
Swainsboro, GA05.2010
Skills
- Microsoft Word
- PowerPoint
- Excel
- Access
- Issue Resolution
- Customer Service
- Service Upselling
- Customer Support
- Call center experience
- Call Documentation
- De-Escalation Techniques
Volunteer Work Experience
- Ross Drug Pharmacy, Sylvania, GA, Pharmacy Technician Intern, 08/2015, 12/2015, Provided excellent customer service in a fast paced and high workload concentrated workplace, Built patient profiles, Data entry, counting, compounding, Labeling, packaging, repackaging, Stocking new inventory, restocking returned or unused prescription orders, maintain stock rotations
- Walgreens Pharmacy, Statesboro, GA, Pharmacy Technician Intern, 05/2015, 08/2015, Provided excellent customer service in a fast paced and high workload concentrated workplace, Built patient profiles, Completed data entry, counting, labeling, packaging, and repackaging., Assisted with the pharmacy inventory levels by stocking new inventory, restocking returned or unused prescription orders, maintain stock rotations
Timeline
Chat Technical Support
Kelly Connect
05.2022 - 03.2023
Member Service Representative
Broad Path HealthCare Solutions
10.2020 - 03.2022
Customer Service Representative
Aaron's Home Solution Center
02.2016 - 06.2017
Money Center Cashier
Walmart
06.2012 - 02.2016
Pharmacy Technology Diploma -
Ogeechee Technical College
High School Diploma -
Swainsboro High School