Salaheddin Khalil
Tucson,AZ
Summary
Dynamic Guest Service Associate with proven expertise at Towne Park, excelling in guest relations and complaint handling. Recognized for enhancing guest satisfaction scores through proactive engagement and effective problem resolution. Skilled in payment processing and maintaining a professional appearance, ensuring a welcoming environment for all visitors.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Towne Park
03.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 35%.
Bell Attendant
The Westin La Paloma Resort & Spa
04.2022 - 03.2025
- Explained important features of guest rooms to travelers.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to and from rooms and assisted with baggage.
Education
High School Diploma -
Catalina High School
Tucson, AZ05.2021
Developing As A Leader -
Gies College Of Business
Chicago, ILSkills
- Greeting and directing
- Report creation
- Payment processing
- Professional appearance
- Guest relations
- Complaint handling
- Hospitality experience
Accomplishments
- Informed guests of the establishment's array of services, including the spa, salon, upscale restaurants, improving overall sales.
- Provided exceptional service to both incoming and outgoing guests and was rewarded with an overall five-star rating on the hotel's check-out survey.
- Supervised team of 16 staff members.
Languages
English
Full Professional
Arabic
Native or Bilingual
Turkish
Limited Working
Timeline
Guest Service Associate
Towne Park
03.2025 - Current
Bell Attendant
The Westin La Paloma Resort & Spa
04.2022 - 03.2025
High School Diploma -
Catalina High School
Developing As A Leader -
Gies College Of Business
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