Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salai Tuigamala

Honolulu

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals. Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

27
27
years of professional experience

Work History

Shift Manager

AAFES Exchange
Honolulu
07.2001 - Current
  • Ensured compliance with health and safety regulations.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained cleanliness and organization of work area.
  • Resolved conflicts between staff members in a professional manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between employees or customers in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Organized special events such as holiday sales or promotional campaigns.

Ticket Agent

APCOA Parking
Honolulu
06.1998 - 11.2002
  • Cleaned up litter in designated areas as needed throughout shift.
  • Assisted other staff members with various duties as requested by management.
  • Directed traffic flow within the lot as needed to maintain safety and orderliness.
  • Collected payments for parking fees from customers.
  • Monitored entrances, exits and lots to ensure compliance with parking policies.
  • Reported any suspicious activity observed in the lot immediately to management.
  • Enforced rules regarding illegal or improper parking of vehicles.
  • Observed safety protocols at all times while performing job duties.

Education

Some College (No Degree) -

American Samoa Community College
American Samoa

Skills

  • Customer service
  • Sales reporting
  • Problem solving
  • Communication skills
  • Team leadership
  • Training and mentoring
  • Reliability
  • Critical thinking

Timeline

Shift Manager

AAFES Exchange
07.2001 - Current

Ticket Agent

APCOA Parking
06.1998 - 11.2002

Some College (No Degree) -

American Samoa Community College