Salam Alagha
Houston,TX
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager's Assistant at Medical Clinic
Dr.Dia Center For Medical Subspecialty
06.2021 - 10.2022
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Attended monthly sales meetings and reported pertinent information to employees.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized [Software] to create and edit correspondence, documents and materials.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and managed social media accounts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
Special Education Therapist
The American University Of Science In Egypt
09.2019 - 09.2020
- Collaborated with students with multiple degrees of special needs to accomplish various tasks.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught students across multiple classifications and degrees of special needs.
- Led activities that developed students' physical, emotional, and social growth.
- Partnered with standard education teachers from across academic departments.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Planned daily activities to keep students engaged and on track with learning goals.
- Facilitated small group instruction to address individual learning needs.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Instructed students with physical and cognitive disabilities.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Implemented behavior modification techniques to improve student social and academic performance.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Mentored new teachers on student progress monitoring and legal document preparation.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Provided emotional support to students and families.
- Utilized technology to create meaningful lessons that engage students.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Developed Individual Education Plans for students with special needs.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
Education
High School Diploma -
53 High School For Girls
Jeddah, Saudi Arabia06.2019
Skills
- Employee Relations
- Technical Troubleshooting
- Calendar Management
- Procurement Support
- Records Management
- Filing System Management
- Travel Arrangements
- Clerical Support
- Schedule Oversight
- Task Delegation
- Employee Scheduling
- Operations Management
- Consulting
- Sales Growth
- Staff Management
- Sales Strategies
- Project Management
- Business Correspondence
- Customer Relations
- Spreadsheet Tracking
- Recruiting and Interviewing
- Social Media Management
- Cost Control
- Sales Reporting
Accomplishments
- Supervised team of more than 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- American University Of Science Training -2019-2020
- CAP - Certified Administrative Professional
Drawing
Drawing abstract art which represents my inner feelings,and the view that I see for life.
Languages
Arabic
Full Professional
English
Full Professional
French
Elementary
Timeline
Manager's Assistant at Medical Clinic
Dr.Dia Center For Medical Subspecialty
06.2021 - 10.2022
Special Education Therapist
The American University Of Science In Egypt
09.2019 - 09.2020
High School Diploma -
53 High School For Girls
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