Summary
Overview
Work History
Education
Skills
Certification
Art skills
Work Preference
Software
Interests
Quote
Work Availability
Timeline
BusinessAnalyst
Salamah Ross

Salamah Ross

Richmond,TX

Summary

Inspired Digital Marketing Consultant driving positive customer outcomes through building of powerful online presences. Considerate, well-spoken professional with excellent client engagement and business development skills. Promoting more than five years working for organizations in digital marketing, and ecommerce sector.

Overview

5
5
years of professional experience
6
6

Google Certifications

1
1
Language

Work History

Estore Associate

HEB Grocery Store
05.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Implemented quality control measures to minimize errors and returns from customers.
  • Improved customer satisfaction ratings through consistent attention to detail in fulfilling orders accurately and promptly.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.

Social Media Marketing Assistant

Confectionery Coma
03.2021 - 03.2022
  • Utilized analytics tools to track performance metrics, making informed decisions on future strategies.
  • Boosted brand awareness by creating and managing engaging social media content.
  • Collaborated with marketing teams to design visually appealing graphics and promotional materials for campaigns.
  • Oversaw community-building efforts on various platforms, nurturing relationships between consumers and the brand.
  • Implemented content management systems for seamless organization of digital assets used in marketing efforts.
  • Performed detailed calculations and simulations to validate proposed designs before moving forward with production stages.
  • Improved overall product quality by conducting thorough design reviews and addressing feedback from stakeholders.
  • Cultivated long-lasting partnerships with industry influencers, fostering brand advocacy and driving referral business.
  • Built a robust online community with engaging social media content tailored to target audience preferences, fostering brand advocacy among followers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Increased brand awareness by developing and implementing targeted marketing strategies.
  • Implemented innovative marketing strategies to increase brand awareness and customer engagement.
  • Organized successful events that strengthened brand awareness and fostered stakeholder relationships.
  • Implemented targeted marketing campaigns to attract new customers and increase brand awareness.
  • Produced sales reports to monitor sales growth, aging and accounts receivable.
  • Boosted sales performance by efficiently coordinating office tasks and supporting the sales team.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Freelance Marketing

PROMINENT GLOBAL INVESTMENTS
11.2020 - 03.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Streamlined office workflow by implementing efficient record-keeping systems for easy access to patient information during consultations.
  • Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
  • Kept up-to-date with industry trends and best practices to ensure cutting-edge advertising techniques were employed.
  • Enhanced client satisfaction with creative and effective advertising solutions tailored to their specific needs.
  • Streamlined advertising processes, resulting in improved efficiency and cost savings for clients.
  • Managed budgets effectively, ensuring maximum return on investment for advertising campaigns.
  • Improved click-through rates with attention-grabbing headlines and engaging visuals that resonated with target audiences.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Homeschooled
Houston, TX

Skills

  • Customer Service
  • Problem-solving acumen
  • Team Collaboration
  • Digital Marketing Analytics
  • Marketing Analytics
  • Direct Email Marketing
  • Email Marketing Analysis
  • Problem-Solving
  • Customer loyalty development
  • Order Fulfillment
  • Search Engine Optimization
  • Paid Advertising

Certification

  • Digital marketing and e-commerce Certificate, Google-Current
  • Interact with customers online Certificate, Google- Current
  • Online Customer Loyalty Certificate, Google- Current
  • Attract and Engage Customers with Digital Marketing Certificate, Google- Current
  • Marketing Analytics Certificate, Google- Current
  • Email marketing Certificate, Google- Current

Art skills

- Digital design 

- Painting

- Creative writing skills

- Photography

Work Preference

Work Type

Full TimeContract WorkInternship

Location Preference

RemoteOn-SiteHybrid

Important To Me

Company CultureWork-life balancePaid time offCareer advancementPaid sick leaveWork from home optionHealthcare benefits

Software

Microsoft Word

Google Sheets

Google Docs

Adobe Photoshop

Microsoft Excel

Interests

Art

History

Science

Writing

Social networking

Quote

When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Estore Associate

HEB Grocery Store
05.2021 - Current

Social Media Marketing Assistant

Confectionery Coma
03.2021 - 03.2022

Freelance Marketing

PROMINENT GLOBAL INVESTMENTS
11.2020 - 03.2021

Homeschooled

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Salamah Ross