Salamot Aina
Houston,TX
Summary
Experienced Customer Service professional with over 10 years of experience. Strong problem-solving skills and ability to effectively communicate with customers. Result-oriented with a track record of exceeding customer satisfaction goals. Committed to providing excellent service and finding solutions to meet customer needs. All while upholding company policies and procedures.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
MD Anderson
07.2023 - Current
- Schedules and coordinates patient appointments including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
- Prepares and maintains daily appointment templates and/or patient records in One Connect.
- Demonstrates proficiency working in all required One Connect applications (i.e. Cadence, Welcome Kiosk, MyChart, schedule orders work queues, and in-basket messaging pools).
Correctional Officer
Texas Dept of Criminal Justice
07.2018 - 07.2023
- Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
- Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner.
- Trained new correctional officers on proper procedures leading to increased efficiency within the department
Guest Service Agent
Drury Inn and Suites
04.2017 - 06.2018
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Front Desk Supervisor
RIFF HOTELS
01.2016 - 03.2017
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Food and Beverage
Walt Disney World Resorts
09.2015 - 01.2016
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Adhered to health and safety standards while handling food and beverages.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Education
Bachelors In Business administration -
SUNY Delhi
Delhi, NY05-2015
Skills
- Customer Service
- Microsoft office
- Time Management
- Cash Handling
- Law Enforcement
- Data Entry
- Scheduling
- Healthcare
Timeline
Patient Services Coordinator
MD Anderson
07.2023 - Current
Correctional Officer
Texas Dept of Criminal Justice
07.2018 - 07.2023
Guest Service Agent
Drury Inn and Suites
04.2017 - 06.2018
Front Desk Supervisor
RIFF HOTELS
01.2016 - 03.2017
Food and Beverage
Walt Disney World Resorts
09.2015 - 01.2016
Bachelors In Business administration -
SUNY Delhi
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