Summary
Overview
Work History
Education
Skills
Timeline
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Saleem Gilani

Lilburn,GA

Summary

Seasoned Entrepreneur with a solid background in business management, operational planning, and revenue generation. A hardworking, dedicated, and resourceful leader with 10+ years in the service industry. Ready to leverage the experience and drive to pursue new professional challenges. Proactive and motivated Director of operations with a high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business, and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.

Overview

11
11
years of professional experience

Work History

Billing Specialist

Doxim
01.2023 - Current
  • Created, introduced, and successfully implemented a structured framework for CSRs for workflow optimization, resulting in improved efficiency, quality, and timely end-of-the-month closing
  • Billed over 275 work orders per day
  • Achieved 100% month-end closing procedure by collaborating with managers to ensure accurate and timely completion
  • Successfully implemented lean process, which led to the remarkable 38% reduction in costs per work order
  • Implemented Kanban framework, resulting in a remarkable 33% improvement in cycle time
  • Enhanced Definition of Done (DOD) by implementing weekly and bi-weekly reports
  • Researched and resolved billing discrepancies to enable accurate billing
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues
  • Worked with multiple departments to check proper billing information
  • Created and prepared monthly revenue reports for management, providing detailed analysis and insights on revenue performance
  • Utilized financial data and market trends to identify opportunities for revenue growth and formulated effective strategies
  • Researched and resolved billing discrepancies to enable accurate billing
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Developed and maintained billing procedures to make timely payments
  • Revamped and maintained an exclusive communication channel connecting Customer Service Representatives (CSRs) and the production floor
  • Assisted Customer Service ( CSRs) in updating client’s monthly requirements, ensuring accurate and up-to-date information

Co-Founder/Director of Operation

Ultimate Wireless
05.2012 - 12.2022
  • Created the organization's mission and vision statements for use by employees
  • Defined company roles and responsibilities to establish and enhance processes
  • Successfully coached and mentored numerous teams, fostering self-management and cross-functionality across various departments such as sales, production, accounting, warehouse, and shipping
  • Successfully designed, launched, managed, and integrated the company’s website complete with an onsite live inventory system
  • Managed financial, operational, and human resources to optimize business performance
  • Prepared annual budgets with controls to prevent overages
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Analyzed monthly sales reports and devised a strategic plan to boost revenue, which ultimately led to an impressive 81% increase in monthly revenue and a remarkable 70% increase in yearly revenue
  • Overseen more than $12 million in revenue and meticulously tracked more than 100,000 transactions
  • Successfully oversaw payments of over $9.5 million in accounts payable and over $1.5 million in payroll
  • Reconciled multiple bank accounts and generate comprehensive reports to be shared with internal stakeholders and the company’s accountant and achieved an exceptional accuracy rate of 99% in that process
  • Managed company’s vendors including negotiating costs, and explored new avenues to launch new products to meet customers’ demand
  • Established and maintained strong relationships with customers, vendors, and strategic partners
  • Negotiated terms of business acquisitions to increase business base and solidify market presence
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth
  • Identified business development challenges and customer concerns for proactive resolution

Education

Associate of Business - Business Management

St. Patrick’s College
Karachi, Pakistan
08.1995

Skills

  • Time Management
  • Business Process Improvement
  • Negotiating Skills
  • Database Maintenance
  • Business Analysis
  • Budgeting
  • Coaching
  • Risk Management
  • Financial Analysis
  • Communication
  • Lean Process
  • Sales Force
  • MS-Office
  • Power Bi
  • Quickbooks
  • MS Teams
  • Jira
  • Kanban
  • Scrum Framework

Timeline

Billing Specialist

Doxim
01.2023 - Current

Co-Founder/Director of Operation

Ultimate Wireless
05.2012 - 12.2022

Associate of Business - Business Management

St. Patrick’s College

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Saleem Gilani